Hello,
2-3 weeks ago, I sumitted a bug because my rt3 installation was crashing when I was performing a certain quick search (text box top right of screen). I am using Apache 2 and fastcgi and that is the component that crashes. The way to reproduce the problem is to seach for a number (no letters) i.e. 14. No quotes not nothing, just digit. My http server replies with an internal server error and RT3 is down until the web server is restarted.
I am using rt 3.0.7 and I tested rt 3.0.8 and noticed the same behaviour. Yesterday, I was a little bit curious to see what the developers did with my bug request. I saw that they decided not to check it (is is in the items not filed). So I decided to test that directly on their site… The search result was a ticket found (ticket->id = myInt). This is the feature I was looking for!!
Ok, now, what is the problem ?? Is it here, in house installation problem ? Is it a problem related to fastcgi utilisation ?? In order to help me discover what the problem is , I would need other users to test this operation and send the result to the list including their fast cgi version and their http server version.
Thansk!
Stéfan Leblanc
Support Environnement Linux/Conception Outils
Radical Horizon
1751 Richardson Street, Suite 8153
Montreal, Quebec, Canada H3K 1G6
Tel: 514.937.1757 x286
Fax: 514.937.1548
Email: sleblanc@radicalhorizon.com
Web: www.radicalhorizon.com