Searching for tickets with null date

RT Users
1

I’m trying to do a search in the Query Builder interface for tickets
with null Told (Last Contacted) date - I can’t figure out how to do
it. Does anyone know how?

Thanks,
Steve

2

I’m trying to do a search in the Query Builder interface for tickets
with null Told (Last Contacted) date - I can’t figure out how to do
it. Does anyone know how?

Here’s what I suggest, since this seems to be a problem with RT not
knowing how to query for null dates.

  1. mysql> alter table Tickets change Told Told datetime not null default
    ‘0000-00-00 00:00:00’;
  2. mysql> update Tickets set Told=‘0000-00-00 00:00:00’ where Told is
    null;
  3. TicketSQL: Told < ‘1980-01-01 00:00:00’

Or you can use some other really old date for 3. But now, you’re
dealing with valid datetime values rather than NULL, so the query with
the comparison operator will work. Also note, this will not affect how
“Last Contact” is displayed in the ticket display screen (it will still
say “Not set”). Funny thing, however, is that this TicketSQL:

Told = ‘0000-00-00 00:00:00’

will not work. Probably due to a problem someone else posted in the
list in the past day, about there being some weird off by one date
calculation/string conversion or something.

Eric Schultz
United Online