Searching for "deleted" tickets

RT Users
1

Hey,

I was wandering through our queues dumping random bits of spam that
happend to be hanging around. I think I may have accidently "deleted"
a valid ticket ( Status -> deleted ).

I am aware that “deleted” tickets are not supposed to be easy to find
through RT, however, as I don’t happen to know the ticket number, is
there any way to actually search for them ?

I have tried `` Status = ‘deleted’ ‘’ in the advanced query builder
and things like:

    Status != 'new'
    AND Status != 'open'
    AND Status != 'stalled'
    AND Status != 'resolved'
    AND Status != 'rejected'

But still no joy…

RT-3.4.1

Any ideas…?

I’n not too pushed… I didn’t realise before that “deleted” tickets
wern’t that easy to find…

Cheers,

  • bobb

Mr. Rogers could explain shoe-tying and make it seem like the coolest
thing in the world. He was our Uncle and older brother. He told us we
were special, and we knew he’d be there for us.
A cult leader, right down to the sneakers.

2

At Tuesday 11/15/2005 06:43 AM, bobb wrote:

Hey,

I was wandering through our queues dumping random bits of spam that
happend to be hanging around. I think I may have accidently “deleted”
a valid ticket ( Status → deleted ).

I am aware that “deleted” tickets are not supposed to be easy to find
through RT, however, as I don’t happen to know the ticket number, is
there any way to actually search for them ?

I think you’ll have to look directly in the database - mysql, sqlplus or
whatever.

Steve