Searching custom fields

RT Users
1

It seems that if custom fields are added to individual queues, they don’t
show up in the search. Adding them globally puts them in the search but
also puts them in all queues (of course).

Is there some way to make these fields available in the search to users
who have access to the queues they are attached to, or would I have to
hack the code?

 www.suave.net - Anthony Ball - ant@suave.net
    OSB - http://rivendell.suave.net/Beer

If at first you don’t succeed, destroy all evidence that you tried.

2

Anthony R. J. Ball wrote:

It seems that if custom fields are added to individual queues, they don’t
show up in the search. Adding them globally puts them in the search but
also puts them in all queues (of course).

Is there some way to make these fields available in the search to users
who have access to the queues they are attached to, or would I have to
hack the code?

http://wiki.bestpractical.com/index.cgi?FAQ

3

It seems that if custom fields are added to individual queues, they don’t
show up in the search. Adding them globally puts them in the search but
also puts them in all queues (of course).

Is there some way to make these fields available in the search to users
who have access to the queues they are attached to, or would I have to
hack the code?

Add the queue to the search and then the CFs appear.

4

Doh! sorry. thanks.

Request Tracker Wiki

 www.suave.net - Anthony Ball - ant@suave.net
    OSB - http://rivendell.suave.net/Beer

People say I’m indecisive. Am I? I don’t know.

5

It seems that if custom fields are added to individual
queues, they don’t show up in the search. Adding them
globally puts them in the search but also puts them in all
queues (of course).

Hi! I’m very very sorry for my questions about how add CFs in the
search. In your our question i founded answer for my question :).
Thanx!

But now i get new question: is it possible to do quick search for
CFs. I mean next: i have global CF “Client” and i want to make
search on CF “Client” at the right up corner SimpleSearch. How
can it do?

WBR, Krasavin Andrey

6

But now i get new question: is it possible to do quick search
for CFs. I mean next: i have global CF “Client” and i want to
make search on CF “Client” at the right up corner SimpleSearch.
How can it do?

One elaboration else (if not understand what i want (sorry for my
english)): i mean to do search on CF when i click on “search”
button at the RT’s main page in the top right corner.

WBR, Krasavin Andrey