Searching by ticket transaction custom fields

Oh, great, and all-knowing RT Users community:

I have a custom field that applies to ticket transactions. I’d like to
search for any/all tickets that have a value set for this field, in any
of their transactions. I seem to be overlooking something, since I
can’t seem to find how to search based on transaction custom fields, and
my Googling thus far, has turned up nothing. Is this possible? Am I
blind?

Jacob Helwig

PC Technician

Busch’s Help Desk

Desk: x35221

Direct: 734-214-8221

Dear Jacob,

i am working on the same problem for the best of the past few days.

It appears to be impossible. The Transaction_Overlay.pm has the
definition for CustomFieldValues but ->Content never returns anything or
fails. To me it seems as if transaction level content fields can not be
used anywhere.

I am now trying to get the values directly from the database and to
build this into a customisation of scrips and/or template.

I don’t know if this is the right way to do this but if I get this cruel
hack to work, I will share this with you.

Bestest

Tobias

Jacob Helwig schrieb:

smime.p7s (3.18 KB)