Searches by Owner's fields(was: Query Problem)

I would be grateful if you could notify me when you will have done this fix.

Thanks a lot,

Olivier

Hi,

I posted this problem before but I wasn’t able to solve it.

I have detected some problems with the queries in RT (the variable
"Query" in RT, used to make searh on tickets)

The first problem is that you can’t make searches on Owner Real Name
(the only thing you can do is search with the exact owner name)
I plan to fix this in near future.
This is fixed.
Patch attached.

The second problem is when you search tickets with dates : you get the
tickets one day before the query.

Has anyone tried to solve the problem or can anyone give me some ideas
to help me to solve it.

Thanks in advance

Olivier


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Best regards, Ruslan.

Best regards, Ruslan.

owner_searches.patch (1.62 KB)

Hi,

I have made a few tests with the patch “Searches by Owner’s fields”. I
have detected two problems.

First, I can’t search Ticketsw with the owner Id anymore (it was used
to display your tickets on the “RT at a glance” page)

When I make a search with “Owner = ‘Nobody’”, I get the Tickets
contained in the ___Approvals" queue. (when I don’t use “Owner =
‘Nobody’”, I don’t get these tickets and I don’t get these tickets
without the patch)

Has anyone tried to install this patch ?

Thanks in advance

Olivier