I dont know what access level your admin has given you as a user but there
are afew ways to view All the tickets in a queue
Edit Queue search to show all
1/ Select queue (e.g. General)
2/ select ‘edit search’ tab
3/ In the ‘Sorting’ tab increase the rows per page to unlimited
4/ click update format and search
Using queue charts to view all tickets in queue
1/ Select queue (e.g. General)
2/ click the ‘Chart’ tab
3/ Select the queue name (e.g. General) from the chart key
As your Rt admin to create a dashboard
if all else fails as your RT admin to create a dashboard with a table to
show all tickets by queue
hopefully one of these help you
Scott
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