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Krasavin_Andrey · March 16, 2005, 1:12pm

Hi!

I have a new question. i make search tickets with status, for
example, “resolved” and in Show Results tab i see this ticket.
But in second row in Created caption there is time when ticket
was created. For example, 7 days ago. But i want to see exact
data, for example: 16 Marth 2005. Is it possible?

WBR, Krasavin Andrey

Drew_Barnes · March 16, 2005, 1:28pm

In your RT_SiteConfig.pm, change ‘CreatedRelative’ to ‘Created’ under
Set ($DefaultSearchResultFormat

DB

Krasavin Andrey wrote:

Krasavin_Andrey · March 16, 2005, 2:14pm

Drew Barnes wrote:

In your RT_SiteConfig.pm, change ‘CreatedRelative’ to ‘Created’ under
Set ($DefaultSearchResultFormat

Thanx! But i still have some question about it:

May i change format of data on Day.Month.Year.Time
Where i can read about CreatedRelative option?
May i change ralative data on HomePage too?

WBR, Krasavin Andrey

Drew_Barnes · March 16, 2005, 2:43pm

Krasavin Andrey wrote:

Thanx! But i still have some question about it:

May i change format of data on Day.Month.Year.Time

Check this in your RT_SiteConfig.pm:

{{{ RT Date Handling Options (for Time::ParseDate)

Set this to 1 if your local date convention looks like “dd/mm/yy”

instead of “mm/dd/yy”.

Set($DateDayBeforeMonth , 1);

Where i can read about CreatedRelative option?

Not sure about reading more. The difference between Created and
CreatedRelative (AFAIK) is that Created is the date/time of the update,
and CreatedRelative is how long ago the update was.

May i change ralative data on HomePage too?

I’m assuming you mean the MyRequests and MyTickets parts of index.html.
Copy /Elements/MyTickets and /Elements/MyRequests over to your local
tree and modify them the same way as the RT_SiteConfig.pm file in my
previous posting.

DB

Krasavin_Andrey · March 16, 2005, 2:45pm

May i change ralative data on HomePage too?

i’ll try to explain what i want. At Homepage at newest unowned
tickets at created option theri is data in relative format. But i
want exact data too. Is it possible too?

WBR, Krasavin Andrey

Krasavin_Andrey · March 16, 2005, 3:06pm

Drew Barnes wrote:

May i change format of data on Day.Month.Year.Time

Check this in your RT_SiteConfig.pm:

{{{ RT Date Handling Options (for Time::ParseDate)

Set this to 1 if your local date convention looks like “dd/mm/yy”

instead of “mm/dd/yy”.

Set($DateDayBeforeMonth , 1);

I tried “1” and “0” but result was equal :(. Bug?

Where i can read about CreatedRelative option?
Not sure about reading more. The difference between Created and
CreatedRelative (AFAIK) is that Created is the date/time of the update,
and CreatedRelative is how long ago the update was.

i mean where do you know from about these options generally?

May i change ralative data on HomePage too?

I’m assuming you mean the MyRequests and MyTickets parts of index.html.
Copy /Elements/MyTickets and /Elements/MyRequests over to your local
tree and modify them the same way as the RT_SiteConfig.pm file in my
previous posting.

Ok. Thanx. I’ll try to do it.

WBR, Krasavin Andrey

Drew_Barnes · March 16, 2005, 3:09pm

Krasavin Andrey wrote:

May i change format of data on Day.Month.Year.Time

Check this in your RT_SiteConfig.pm:

{{{ RT Date Handling Options (for Time::ParseDate)

Set this to 1 if your local date convention looks like “dd/mm/yy”

instead of “mm/dd/yy”.

Set($DateDayBeforeMonth , 1);

I tried “1” and “0” but result was equal :(. Bug?

Did you restart apache?

Not sure about reading more. The difference between Created and
CreatedRelative (AFAIK) is that Created is the date/time of the
update, and CreatedRelative is how long ago the update was.

i mean where do you know from about these options generally?

I believe you can see a list of them in /Elements/RT__Ticket/ColumnMap.
I’m not sure if there is much description there.

Krasavin_Andrey · March 16, 2005, 3:12pm

Drew Barnes wrote:

I tried “1” and “0” but result was equal :(. Bug?
Did you restart apache?

Yes, of cause!

i mean where do you know from about these options generally?
I believe you can see a list of them in /Elements/RT__Ticket/ColumnMap.
I’m not sure if there is much description there.

Thanx very much! I’ll see this file surely.

WBR, Krasavin Andrey

Krasavin_Andrey · March 16, 2005, 3:41pm

Drew Barnes wrote:

I tried “1” and “0” but result was equal :(. Bug?
Did you restart apache?

Yes, of cause!

Now i have date format like “Wed Marth 16 18:48:14 2005”. But i
want format like “16 Marth 2005 18:48:14” Is it possible?

WBR, Krasavin Andrey

Stephen_Turner · March 16, 2005, 4:03pm

At Wednesday 3/16/2005 10:41 AM, Krasavin Andrey wrote:

Now i have date format like “Wed Marth 16 18:48:14 2005”. But i
want format like “16 Marth 2005 18:48:14” Is it possible?

You can add your own date format by adding a callback - here’s an example
that enables a short date format (MM/DD/YYYY) and an ISO date format for
Created:

This needs to go in a callback file named:

$RT_HOME/local/html/Callbacks//Elements/RT__Ticket/ColumnMap/ColumnMap

%# BEGIN callback file

<%ARGS>
$COLUMN_MAP => undef
</%ARGS>

<%init>
$COLUMN_MAP->{‘CreatedShort’} = {
title => ‘Created’,
attribute => ‘Created’,
value => sub {
my ($date, $time) = split(’ ‘, $_[0]->CreatedObj->ISO);
my ($y, $m, $d) = split (’-', $date);

         return "$m/$d/$y";
     }
 };

$COLUMN_MAP->{‘CreatedISO’} = {
title => ‘Created’,
attribute => ‘Created’,
value => sub { return $_[0]->CreatedObj->ISO }
};

</%init>

%# END callback file

Steve

Krasavin_Andrey · March 17, 2005, 8:17am

Stephen Turner wrote:

This needs to go in a callback file named:

$RT_HOME/local/html/Callbacks//Elements/RT__Ticket/ColumnMap/ColumnMap

What do you mean under “site-specific-string”? i created file

$RT_HOME/local/html/Callbacks/RT/Elements/RT__Ticket/ColumnMap/ColumnMap

as you said. Restart htppd but i have no changes in RT. My date
format is like “Wed Marth 16 18:48:14 2005” :(.

Where was i wrong?

WBR, Krasavin Andrey

Anthony_Leong · March 17, 2005, 1:49pm

Hello,

try
$RT_HOME/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap/ColumnMap

How do I set-up the “site-specific-string”?
Anthony LeongOn Thu, 17 Mar 2005, Krasavin Andrey wrote:

Stephen Turner wrote:

This needs to go in a callback file named:

$RT_HOME/local/html/Callbacks//Elements/RT__Ticket/ColumnMap/ColumnMap

What do you mean under “site-specific-string”? i created file

$RT_HOME/local/html/Callbacks/RT/Elements/RT__Ticket/ColumnMap/ColumnMap

as you said. Restart htppd but i have no changes in RT. My date
format is like “Wed Marth 16 18:48:14 2005” :(.

Where was i wrong?

–
WBR, Krasavin Andrey

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Stephen_Turner · March 17, 2005, 2:59pm

At Thursday 3/17/2005 03:17 AM, Krasavin Andrey wrote:

Stephen Turner wrote:

This needs to go in a callback file named:
$RT_HOME/local/html/Callbacks//Elements/RT__Ticket/ColumnMap/ColumnMap

What do you mean under “site-specific-string”? i created file

The string can be anything you want, I believe. See the Callbacks and
Comments sections at:

http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT

Steve

Krasavin_Andrey · March 18, 2005, 8:20am

Ok. After long searching in mailing list I founded that next
solution is working:

I made changes in /usr/lib/rt/RT/Date.pm at “AsString” section:

return $self->loc("[_1] [_2] [_3] [_4] [_5]:[_6]:[7]",
$self->GetWeekday($wday), $mday, $self->GetMonth($mon),
($year+1900), map {sprintf “%02d”, $} ($hour, $min, $sec));

but i still doubtful about is it right way?

WBR, Krasavin Andrey

Drew_Barnes · March 21, 2005, 1:10pm

Hopefully you copied that to your local tree, as that will be
overwritten when and if you upgrade.

DB

Krasavin Andrey wrote:>On Thu, Mar 17, 2005 at 11:17:24AM +0300, Krasavin Andrey wrote:

Ok. After long searching in mailing list I founded that next
solution is working:

I made changes in /usr/lib/rt/RT/Date.pm at “AsString” section:

return $self->loc("[_1] [_2] [_3] [_4] [_5]:[_6]:[7]",
$self->GetWeekday($wday), $mday, $self->GetMonth($mon),
($year+1900), map {sprintf “%02d”, $} ($hour, $min, $sec));

but i still doubtful about is it right way?

Krasavin_Andrey · March 21, 2005, 3:52pm

Drew Barnes wrote:

Hopefully you copied that to your local tree, as that will be
overwritten when and if you upgrade.

Yes, I copied Date.pm to my local tree but i still see relative
data format like “5 days ago” in RTFM at Quick Search tab for any
article :(. So, i think that date format for RTFM define
somewhere else but where?

WBR, Krasavin Andrey

Russell_Mosemann · March 21, 2005, 4:00pm

Yes, I copied Date.pm to my local tree but i still see relative
data format like “5 days ago” in RTFM at Quick Search tab for any
article :(. So, i think that date format for RTFM define
somewhere else but where?

I don’t remember where you copied this in the local tree, but RTFM has its
own subdirectories separate from RT (lib/RT/FM and share/html/RTFM). Your
local tree should match that structure (and you’ll have to look there in
order to modify elements).

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“Finding the right person is like finding a parking spot. All of the
good ones are taken, and the rest are either handicapped or too far away.”