Search result display problems

RT Users
1

Hello all,

RT 3.6.6 (but same on RT 3.8.2)

I have a RT with 10 queues, many tickets on each queue. One of the
user has access to one queue only. When he searches for all the RT,
let’s say with a search of id > 1, the results are displayed on many
many pages, with different number of results on each : sometimes none,
sometimes 3, sometimes 14 etc. And the number showing the number of
results is the total number of RT (of all queues), and not the total
number of RT the user should see.

Is it a bug ?

If I do the search with id > 1 and queue=QUEUE1, the correct number of
result is displayed and the page navigation is correct.

As a workaround, how can I create a search saying “id > 1 and in all
the queues I have the right to see ?” In fact, the search that is done
by the “Quick search” portlet…

Or maybe have you another idea ?

Thanks !
L.B.

2

Hi L.B.,
have a look: [rt-users] [PATCH] no empty or incomplete search results pages - ACL checks for ticket in SQL

Ruslan added a patch for this.

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

-----Urspruengliche Nachricht-----Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von L B
Gesendet: Freitag, 23. Januar 2009 18:28
An: RT-Users@lists.bestpractical.com
Betreff: [rt-users] Search result display problems

Hello all,

RT 3.6.6 (but same on RT 3.8.2)

I have a RT with 10 queues, many tickets on each queue. One of the user has access to one queue only. When he searches for all the RT, let’s say with a search of id > 1, the results are displayed on many many pages, with different number of results on each : sometimes none, sometimes 3, sometimes 14 etc. And the number showing the number of results is the total number of RT (of all queues), and not the total number of RT the user should see.

Is it a bug ?

If I do the search with id > 1 and queue=QUEUE1, the correct number of result is displayed and the page navigation is correct.

As a workaround, how can I create a search saying “id > 1 and in all the queues I have the right to see ?” In fact, the search that is done by the “Quick search” portlet…

Or maybe have you another idea ?

Thanks !
L.B.
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3

It looks exactly what I need. Thanks a lot Tosten. Just wondering why
it’s not in mainline ?On Sat, Jan 24, 2009 at 10:58 AM, Ham MI-ID, Torsten Brumm torsten.brumm@kuehne-nagel.com wrote:

Hi L.B.,
have a look: [rt-users] [PATCH] no empty or incomplete search results pages - ACL checks for ticket in SQL

Ruslan added a patch for this.

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

-----Urspruengliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von L B
Gesendet: Freitag, 23. Januar 2009 18:28
An: RT-Users@lists.bestpractical.com
Betreff: [rt-users] Search result display problems

Hello all,

RT 3.6.6 (but same on RT 3.8.2)

I have a RT with 10 queues, many tickets on each queue. One of the user has access to one queue only. When he searches for all the RT, let’s say with a search of id > 1, the results are displayed on many many pages, with different number of results on each : sometimes none, sometimes 3, sometimes 14 etc. And the number showing the number of results is the total number of RT (of all queues), and not the total number of RT the user should see.

Is it a bug ?

If I do the search with id > 1 and queue=QUEUE1, the correct number of result is displayed and the page navigation is correct.

As a workaround, how can I create a search saying “id > 1 and in all the queues I have the right to see ?” In fact, the search that is done by the “Quick search” portlet…

Or maybe have you another idea ?

Thanks !

L.B.

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

L.B.

4

It looks exactly what I need. Thanks a lot Tosten. Just wondering why
it’s not in mainline ?

It is, it just isn’t enabled by default.
If you have 3.8.2 you should be able to turn on $UseSQLForACLChecks

Please read the note in RT_Config.pm about the beta nature of the
feature

-kevin