Search issue

If we try to search using the quick search box on the main page we can not
search for a number because rt thinks it has to search for a ticket number.
Being an ITSP we often have phone numbers in the subject line we want to
look for and if we could search from there it would be much easier

Any ideas what we need to do to make that work we are using

RT 3.6.3

Mark

If we try to search using the quick search box on the main page we can not
search for a number because rt thinks it has to search for a ticket number.
Being an ITSP we often have phone numbers in the subject line we want to
look for and if we could search from there it would be much easier

Any ideas what we need to do to make that work we are using

RT 3.6.3

Mark

We patched it to accept a number with anything else, even a space, as a
text search and not a ticket number lookup. It was easy but I am away 'til
Monday.

Cheers,
Ken

Thanks Ken no rush but I would love a solution

MarkFrom: ktm@rice.edu [mailto:ktm@rice.edu]
Sent: Wednesday, November 23, 2011 2:48 PM
To: Mark Fuller
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Search issue

If we try to search using the quick search box on the main page we can
not
search for a number because rt thinks it has to search for a ticket
number.
Being an ITSP we often have phone numbers in the subject line we want to
look for and if we could search from there it would be much easier

Any ideas what we need to do to make that work we are using

RT 3.6.3

Mark

We patched it to accept a number with anything else, even a space, as a
text search and not a ticket number lookup. It was easy but I am away 'til
Monday.

Cheers,
Ken

If we try to search using the quick search box on the main page we can not search for a number
because rt thinks it has to search for a ticket number. Being an ITSP we often have phone
numbers in the subject line we want to look for and if we could search from there it would be
much easier

Search for “number” instead

The quotes skip the magic id check

-kevin

I tried that and it did not work

MarkFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Wednesday, November 23, 2011 2:52 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Search issue

If we try to search using the quick search box on the main page we
can not search for a number
because rt thinks it has to search for a ticket number. Being an ITSP
we often have phone
numbers in the subject line we want to look for and if we could
search from there it would be
much easier

Search for “number” instead

The quotes skip the magic id check

-kevin

I tried that and it did not work

The code is there in 3.6.3, and it works fine in 3.8 and 4.0.
Since 3.6 was end-of-lifed a few months ago, I don’t have an instance
handy to test on.

-kevin