If we try to search using the quick search box on the main page we can not
search for a number because rt thinks it has to search for a ticket number.
Being an ITSP we often have phone numbers in the subject line we want to
look for and if we could search from there it would be much easier
Any ideas what we need to do to make that work we are using
If we try to search using the quick search box on the main page we can not
search for a number because rt thinks it has to search for a ticket number.
Being an ITSP we often have phone numbers in the subject line we want to
look for and if we could search from there it would be much easier
Any ideas what we need to do to make that work we are using
RT 3.6.3
Mark
We patched it to accept a number with anything else, even a space, as a
text search and not a ticket number lookup. It was easy but I am away 'til
Monday.
If we try to search using the quick search box on the main page we can
not
search for a number because rt thinks it has to search for a ticket
number.
Being an ITSP we often have phone numbers in the subject line we want to
look for and if we could search from there it would be much easier
Any ideas what we need to do to make that work we are using
RT 3.6.3
Mark
We patched it to accept a number with anything else, even a space, as a
text search and not a ticket number lookup. It was easy but I am away 'til
Monday.
If we try to search using the quick search box on the main page we can not search for a number
because rt thinks it has to search for a ticket number. Being an ITSP we often have phone
numbers in the subject line we want to look for and if we could search from there it would be
much easier
If we try to search using the quick search box on the main page we
can not search for a number
because rt thinks it has to search for a ticket number. Being an ITSP
we often have phone
numbers in the subject line we want to look for and if we could
search from there it would be
much easier