Search for Tickets Updated by Non-privileged user

I am trying to create a search for tickets that have been last updated by a
non-privileged user (by responding to an email we have sent from RT). I’m
looking for a list of people who have responded to us, but our group hasn’t
acted upon yet.

I’ve noticed “LastUpdatedBy” is a username when it is a privileged user, and
an email address when it is a non-priviledged user. I’ve tried to search on
"LastUpdatedBy like ‘%@domain.com’ " and "LastUpdatedBy = ‘@domain.com’, but
neither work, although I can perform the searches for non-privileged users
without the wildcard.

Anyone have any thoughts on this, either how I am attempting to do it or
through another method? It seems like its something that shouldn’t be
difficult to do.

Thanks a lot,

Randy

Randy Oswald wrote:

I am trying to create a search for tickets that have been last updated
by a non-privileged user (by responding to an email we have sent from
RT). I’m looking for a list of people who have responded to us, but our
group hasn’t acted upon yet.

I’m also interested in this; a ticket is more “interesting” if it’s getting
old and the last updater is the originator, and less interesting if the last
updater is a tech here (since the originator may not care anymore or
something). Ideally we’d like to auto-close any tickets a week or more old,
but ONLY if the last updater was a tech here.

– Gary

Dang. I wish I had my script in front of me. You’d just have to write
the opposite of what I did to get the non-privileged users. Sadly, I
can’t recall off the top of my head how I wrote it.

Mathew

Randy Oswald wrote: