Search based on keywords in the body of the ticket rather then on the subject

Has anyone implemented this? I would be happy to take the task and add this
functionality but it seams as something that must have been thought of before so
could anyone enlighten me (Jesse…?), why is it not part of RT (3.0)? how would
one go about searching like that (is it $Ticket->body ? …)

Thanks
Ron

You can search on the ticket content. it’s right there in the web search
ui.On Thu, Apr 24, 2003 at 12:17:27PM +0200, Ron Gidron wrote:

Has anyone implemented this? I would be happy to take the task and add this
functionality but it seams as something that must have been thought of before so
could anyone enlighten me (Jesse…?), why is it not part of RT (3.0)? how would
one go about searching like that (is it $Ticket->body ? …)

Thanks
Ron

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

You can search in the “body”…

Hint: the body is treated as an “attachment” in RT.