Script to warn about open tickets and close after 24 hours

RT Users
1

Hi All,

As per the subject, I’m looking for a RT3 script that will automatically
email the requestor after 24 hours of inactivity on a trouble ticket
(only if the last response was from a staff member), and if the ticket
remains inactive after 24 hours, mark it as resolved. If the client
chooses to re-open the ticket, they can just reply as per normal and it
will be re-opened.

Is there such feature/script to do this?

Thanks
Gonzalo

2

Hi All,

As per the subject, I’m looking for a RT3 script/condition/whatever that
will automatically email the requestor after 24 hours warning them of
the inactivity on a trouble ticket (only if the last response was from a
staff member), and if the ticket remains inactive after 24 hours then it
gets marked as resolved. This would really help keep the DB sane with
only trouble tickets that are being worked left open.

If the client chooses to re-open the ticket, they can just reply as per
normal and it will be re-opened.

Is there such feature/script to do this?

Thanks
Gonzalo