As per the subject, I’m looking for a RT3 script that will automatically
email the requestor after 24 hours of inactivity on a trouble ticket
(only if the last response was from a staff member), and if the ticket
remains inactive after 24 hours, mark it as resolved. If the client
chooses to re-open the ticket, they can just reply as per normal and it
will be re-opened.
Is there such feature/script to do this?