I’m not expert in RT yet but I’d like to be. I’m having a problem with one
of my scripts.
I created a script below:
Condition - On Status Change
Action - Notify Owner, Requestors, CCs, Admins
Template - Status Change
Stage - Transaction Create
If I send an email to support, I’ll receive back the ticket number on
autoreply, but when the ticket change its status I’m not receiving a
notification or any mail back to let me know the ticket changed from "open"
to “assigned” or whatever status it is. I’ve been looking for everything on
the internet but I couldn’t find any information that might help me.
IF you could help me I really appreciate it.
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