Hey guys,
I’m not expert in RT yet but I’d like to be. I’m having a problem with one
of my scripts.
I created a script below:
Condition - On Status Change
Action - Notify Owner, Requestors, CCs, Admins
Template - Status Change
Stage - Transaction Create
If I send an email to support, I’ll receive back the ticket number on
autoreply, but when the ticket change its status I’m not receiving a
notification or any mail back to let me know the ticket changed from “open”
to “assigned” or whatever status it is. I’ve been looking for everything on
the internet but I couldn’t find any information that might help me.
IF you could help me I really appreciate it.
Thanks,
Renato Gentil
View this message in context: http://requesttracker.8502.n7.nabble.com/Script-issue-tp59083.html
If you’re the ticket owner and you’re changing the status, by default, RT
will not notify you about that action.
To change that, go to the Mail section of your Preferences page and set
“Outgoing mail” to Yes.
Let us know if that doesn’t give you the desired behaviour.On 2 December 2014 at 04:04, rgentil renatorodrigo_87@hotmail.com wrote:
Hey guys,
I’m not expert in RT yet but I’d like to be. I’m having a problem with one
of my scripts.
I created a script below:
Condition - On Status Change
Action - Notify Owner, Requestors, CCs, Admins
Template - Status Change
Stage - Transaction Create
If I send an email to support, I’ll receive back the ticket number on
autoreply, but when the ticket change its status I’m not receiving a
notification or any mail back to let me know the ticket changed from “open”
to “assigned” or whatever status it is. I’ve been looking for everything on
the internet but I couldn’t find any information that might help me.
IF you could help me I really appreciate it.
Thanks,
Renato Gentil
–
View this message in context:
http://requesttracker.8502.n7.nabble.com/Script-issue-tp59083.html
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