I am not enough good, I am lost 
Now, I really need help because I do not manage to resolve my problem.
What I wish to obtain :
By creating a new ticket, or by updating an existing ticket : if the CF
declared in $myCfName is set to “Oui” , I need to execute the selected
action based on the selected Template
Scrip Condition : User Defined
The code which I have at present :
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $myCfName = “Qualification sécurité”;
return 0 unless ($trans->Type eq “Status” && $trans->NewValue eq
“Create”);
$RT::Logger->debug(‘>> $trans->Type = ’ . $trans->Type);
$RT::Logger->debug(’>> $trans->Field = ’ . $trans->Field);
$RT::Logger->debug(‘>> $trans->NewValue = ’ . $trans->NewValue);
$RT::Logger->debug(’>> $trans->OldValue = ’ . $trans->OldValue);
$RT::Logger->debug(‘***************************************’);
if ($trans->Type eq ‘CustomField’) {
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadById($trans->Field);
return 0 unless $cf->id;
$RT::Logger->debug(‘>> $myCfName = ’ . $myCfName);
$RT::Logger->debug(’>> $cf->id = ’ . $cf->id);
$RT::Logger->debug(‘>> $cf->Name = ’ . $cf->Name);
$RT::Logger->debug(’>> $cf->Type = ’ . $cf->Type);
$RT::Logger->debug(‘>> $cf->MaxValues = ’ . $cf->MaxValues);
$RT::Logger->debug(’>> $cf->Pattern = ’ . $cf->Pattern);
$RT::Logger->debug(‘>> $cf->Description = ’ . $cf->Description);
$RT::Logger->debug(’>> $cf->Creator = ’ . $cf->Creator);
$RT::Logger->debug('>> $cf->Created = ’ . $cf->Created);
$RT::Logger->debug(‘>> $trans->Type = ’ . $trans->Type);
$RT::Logger->debug(’>> $trans->Field = ’ . $trans->Field);
$RT::Logger->debug(‘>> $trans->NewValue = ’ . $trans->NewValue);
$RT::Logger->debug(’>> $trans->OldValue = ’ . $trans->OldValue);
$RT::Logger->debug(‘’);
$RT::Logger->debug(‘-------------------------’);
$RT::Logger->debug(‘- ‘. $cf->Name .’ == ’ . $myCfName);
$RT::Logger->debug(’- Valeur = ’ . $trans->NewValue);
if ($cf->Name == $myCfName && $trans->NewValue eq “Oui”) {
$RT::Logger->debug(‘->Action exécutée…’);
return 1;
} else {
$RT::Logger->debug(‘-> Action PAS exécutée…’);
}
}
$RT::Logger->debug(‘***************************************’);
return 0;
A big THANKS four your help.
Horst
Hort,
Try this:
Check for Ticket Status changed to “Created”
my $trans = $self->TransactionObj;
return 0 unless ($trans->Type eq “Status” &&
$trans->NewValue eq “Create”);
Then follow with your code.
Kenn
LBNL
Hello,
sorry, I don’t understand how to consider the Ticket Creating.
Can you assist me ?
Thanks a lot
Horst
the following scrip works only “On transaction” but not wen a new
ticket is created.
What is wrong ?
Your condition says “only work when this is a custom field change”, it
doesn’t consider Create types at all.
-kevin
- Condition : User Defined
- Custom condition :
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
if ($trans->Type eq ‘CustomField’) {
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id, Name =>
“Qualification securite”);
return 0 unless $cf->id;
if ($trans->Field == $cf->id && $trans->NewValue eq “Oui”) {
return 1;
}
}
return 0;
Le contenu de ce courriel est uniquement réservé à la personne ou
l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
de le distribuer ou de l’utiliser de quelque manière que ce soit.
The content of this e-mail is intended only and solely for the use of
the named recipient or organisation. If you are not the named recipient,
please inform us immediately and delete the present e-mail. In this
case, you are nor allowed to copy, distribute or use this e-mail in any
way.
Le contenu de ce courriel est uniquement réservé à la personne ou
l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
de le distribuer ou de l’utiliser de quelque manière que ce soit.
The content of this e-mail is intended only and solely for the use
of the named recipient or organisation. If you are not the named
recipient, please inform us immediately and delete the present e-mail.
In this case, you are nor allowed to copy, distribute or use this
e-mail in any way.