Scrips - email or web interface?

RT Users
1

Is there a way in an “OnCorrespond” scrip to determine whether the
correspondence was sent to RT by email or was entered through the web
interface?

Thanks,
Steve

2

Stephen Turner wrote:

Is there a way in an “OnCorrespond” scrip to determine whether the
correspondence was sent to RT by email or was entered through the web
interface?

I use “recieved header field” hack for that. Email has that field always.

3

At Thursday 5/19/2005 08:23 AM, Ruslan Zakirov wrote:

Stephen Turner wrote:

Is there a way in an “OnCorrespond” scrip to determine whether the
correspondence was sent to RT by email or was entered through the web
interface?

I use “recieved header field” hack for that. Email has that field always.

Thanks Ruslan -

I had already tried something else that seems to work - looking at the
MessageId attribute of the transaction’s message attachment. It seems that
email messages have a value in there, web replies don’t. Can someone
confirm or deny if my assumption is true?

if ($self->TransactionObj->Message->First->MessageId

Thanks,
Steve

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

4

[Sorry about the duplicate - I sent before I was ready…]

At Thursday 5/19/2005 08:23 AM, Ruslan Zakirov wrote:

Stephen Turner wrote:

Is there a way in an “OnCorrespond” scrip to determine whether the
correspondence was sent to RT by email or was entered through the web
interface?

I use “recieved header field” hack for that. Email has that field always.

Thanks Ruslan -

I had already tried something else that seems to work - looking at the
MessageId attribute of the transaction’s message attachment. It seems that
email messages have a value in there, web replies don’t. Can someone
confirm or deny if my assumption is true?

in a scrip condition for a Correspond transaction:

if ($self->TransactionObj->Message->First->MessageId)
it’s an incoming email reply
else
it’s a web reply

Thanks,
Steve

5

I had already tried something else that seems to work - looking at the
MessageId attribute of the transaction’s message attachment. It seems that
email messages have a value in there, web replies don’t. Can someone
confirm or deny if my assumption is true?

I’m not confident that will continue to be true as RT gets support for
better message threading.

Jesse