On an RT installation we’ve got, we’d like to be able to prevent a
ticket from going into “resolved” or “stalled” status unless there’s
an actual owner attached to the ticket (ie: not Nobody, etc).
I’ve been playing around with scrips, and I can test for all those
conditions in the action perparation section, but I can’t find a way
to actually throw up a “could not change status” message to whoever’s
trying to do so.
Is it possible for a scrip to cancel a transaction like that? Or will
I have to test for the condition in the preparation block, remember
the previous status, and then set the status back to how it used to
be, during the cleanup block?
Thanks a bunch,