Scrips are set/requesters do not get mail

I can create tickets via email, but the requestor does not receive anything back on open or on comment. I have added the proper info in smrsh, and in /etc/aliases.

This is what my send mail says:

Mar 19 08:52:47 support sendmail[12249]: NOQUEUE: [] did not issue MAIL/EXPN/VRFY/ETRN during connection to Daemon0
Mar 19 08:52:47 support sendmail[12250]: g2JEqlI12250: from=apache, size=805, class=0, nrcpts=0,, relay=apache@localhost

On a side note sendmail works fine for everything else.

Thanks in advance for your help