Hi Fellow RT Users,
Hopefully this is a quick and easy question.
On our RT system every queue has a “Scrips and Recipients” section
under the Reply/Resolve tab.
I’ve come across 1 queue where the tickets do not have this “Scrips
and Recipients” under Reply/Resolve, is there
a queue specific place that this needs to be enabled?
Regards
Ronald
On our RT system every queue has a “Scrips and Recipients” section
under the Reply/Resolve tab.
I’ve come across 1 queue where the tickets do not have this “Scrips
and Recipients” under Reply/Resolve, is there
a queue specific place that this needs to be enabled?
Most likely, you do not have ShowOutgoingEmail in that queue.
-kevin
My good sir.
You’re a legend. That indeed was the problem. And i twice glazed over
the group rights and didnt pick it up.
Thanks again!
RonaldOn Wed, Aug 18, 2010 at 4:56 PM, Kevin Falcone falcone@bestpractical.com wrote:
On Wed, Aug 18, 2010 at 04:47:04PM +0200, ronald higgins wrote:
On our RT system every queue has a “Scrips and Recipients” section
under the Reply/Resolve tab.
I’ve come across 1 queue where the tickets do not have this “Scrips
and Recipients” under Reply/Resolve, is there
a queue specific place that this needs to be enabled?Most likely, you do not have ShowOutgoingEmail in that queue.
-kevin
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!