Scrips and Graphics

RT Users
1

Hi,

I have two questions:

The first one, I would like to not send e-mail to the requestor, but just in
a specific queue. Can I do this ? I couldnt remove the scrip from the
specific queue.

Second, How can I enable graphics in my RT ?

Thanks in advance.

Sergio Roberto Charpinel Jr.

2

The first one, I would like to not send e-mail to the requestor, but just in
a specific queue. Can I do this ? I couldnt remove the scrip from the
specific queue.
Make the Autoreply template in that queue blank.

The book does a very good job of explaining basic configuration such as this.

Second, How can I enable graphics in my RT ?
It is not at all clear what you mean here.

3

Sergio,

Just Disable the Global scrip and create the autoreply on create in that
particular queue.

Kenn
LBNLOn 11/3/2009 10:12 AM, Sergio Charpinel Jr. wrote:

Hi,

I have two questions:

The first one, I would like to not send e-mail to the requestor, but
just in a specific queue. Can I do this ? I couldnt remove the scrip
from the specific queue.

Second, How can I enable graphics in my RT ?

Thanks in advance.

–
Sergio Roberto Charpinel Jr.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Thanks for your reply guys,

Jerrad, which book do you mean?

About the graphics, when I go to the reports page, and make a report, it
says: Graphics are not available.
How can I enable them?2009/11/3 Ken Crocker kfcrocker@lbl.gov

Sergio,

Just Disable the Global scrip and create the autoreply on create in that
particular queue.

Kenn
LBNL

On 11/3/2009 10:12 AM, Sergio Charpinel Jr. wrote:

Hi,

I have two questions:

The first one, I would like to not send e-mail to the requestor, but just
in a specific queue. Can I do this ? I couldnt remove the scrip from the
specific queue.

Second, How can I enable graphics in my RT ?

Thanks in advance.

–
Sergio Roberto Charpinel Jr.

_______________________________________________The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Sergio Roberto Charpinel Jr.

5

Jerrad, which book do you mean?
RT Essentials. It’s mentioned in the signature of every list message.

About the graphics, when I go to the reports page, and make a report, it
says: Graphics are not available.
How can I enable them?
Rebuild RT, satisfying the requisite dependencies e.g; GD & GraphViz
Charts or graphs would be clearer than “graphics”