Scrip

RT Users
1

Any thoughts on how to write a scrip that fires when a ticket is created,
but only if the ticket isn’t marked resolved upon creation?

O- ~ARK

2

You’d want a similar row in the ScripConditions table to “Create”
but calling a Condition called “IsNotResolved” which looked something like
this:

sub IsApplicable {
my $self = shift;
if ($self->TicketObj->Status() ne ‘resolved’) {
return(1);
}
else {
return(undef);
}
}On Fri, Sep 28, 2001 at 05:16:03PM -0400, Ayan R. Kayal wrote:

Any thoughts on how to write a scrip that fires when a ticket is created,
but only if the ticket isn’t marked resolved upon creation?

O- ~ARK

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http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

3

How do you mark a ticket resolved upon creation?

Jesse Vincent wrote:

You’d want a similar row in the ScripConditions table to “Create”
but calling a Condition called “IsNotResolved” which looked something like
this:

sub IsApplicable {
my $self = shift;
if ($self->TicketObj->Status() ne ‘resolved’) {
return(1);
}
else {
return(undef);
}
}

Any thoughts on how to write a scrip that fires when a ticket is created,
but only if the ticket isn’t marked resolved upon creation?

O- ~ARK

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

			-Shawn Page
			bspage@unity.ncsu.edu
4

With the programmatic API, the CLI or the new UI in 2.0.8 ;)On Fri, Sep 28, 2001 at 05:35:33PM -0400, Bryan Shawn Page wrote:

How do you mark a ticket resolved upon creation?

Jesse Vincent wrote:

You’d want a similar row in the ScripConditions table to “Create”
but calling a Condition called “IsNotResolved” which looked something like
this:

sub IsApplicable {
my $self = shift;
if ($self->TicketObj->Status() ne ‘resolved’) {
return(1);
}
else {
return(undef);
}
}

On Fri, Sep 28, 2001 at 05:16:03PM -0400, Ayan R. Kayal wrote:

Any thoughts on how to write a scrip that fires when a ticket is created,
but only if the ticket isn’t marked resolved upon creation?

O- ~ARK

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
-Shawn Page
bspage@unity.ncsu.edu

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

5

What’s special in 2.0.8 in reference to marking a ticket resolved?
Currently, I just change the “new” to “resolved” (this is for when techs
input tickets for record-keeping purposes, rather than requestors’
requesting help)…

O- ~ARK

6

Doh. I’d forgotten that I actually did have the “Status” selector in 2.0.x. I was thinking about the greatly expanded web-create form that’s coming in 2.0.8.
Never mind me. I’ve had a long week.On Sat, Sep 29, 2001 at 04:34:28PM -0400, Ayan R. Kayal wrote:

What’s special in 2.0.8 in reference to marking a ticket resolved?
Currently, I just change the “new” to “resolved” (this is for when techs
input tickets for record-keeping purposes, rather than requestors’
requesting help)…

O- ~ARK

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse Vincent
Sent: Saturday, September 29, 2001 3:30 AM

With the programmatic API, the CLI or the new UI in 2.0.8 :wink:

On Fri, Sep 28, 2001 at 05:35:33PM -0400, Bryan Shawn Page wrote:

How do you mark a ticket resolved upon creation?

Jesse Vincent wrote:

You’d want a similar row in the ScripConditions table to “Create”
but calling a Condition called “IsNotResolved” which looked
something like
this:

sub IsApplicable {
my $self = shift;
if ($self->TicketObj->Status() ne ‘resolved’) {
return(1);
}
else {
return(undef);
}
}

On Fri, Sep 28, 2001 at 05:16:03PM -0400, Ayan R. Kayal wrote:

Any thoughts on how to write a scrip that fires when a
ticket is created,
but only if the ticket isn’t marked resolved upon creation?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.