Scrip

Hello
I am using Version 4.0.13.

I would like to call a script when someone logs into the application. Is this possible?

What action or condition would I use?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bbaker@copesan.com

“Servicing North America with Local Care”

Hello All
The question I have is timing on running a scrip.
I would like to have a scrip fire after a ticket has been updated through the web interface.
Example steps

  1.   Ticket is open by incoming email
    
  2.   RT responds to originator.
    
  3.   Origination logs in and updates ticket.
    
  4.   At this point I want to assign the ticket to an owner.
    
  5.   Scrip will not fire anymore after assignment.
    

Thanks all for the help.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

so you just want the scrip to run the first time a user replies to a ticket

i think it would be much easyer to have the scrip run each time a user
comments/replys to a ticket and have something allone the lines of this

sudo code
if(requestor == no one){
find last person to update ticket
delete requestor
add new requestor (last person to update ticket
}

this way tickets would always have a requestor once commented on

i use this snippet to switch a tickets requestor from our website to a user

$ticket->DeleteWatcher( Type=>“Requestor”, Email => $EmailBad);
$ticket->AddWatcher(Type => “Requestor”, Email => $fragment);

$fragment is created by searching the contents of the ticket to find the
users email address

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