Scrip to stop jobs in RT being created if they don't originate from a specific domain

RT Users
1

Hi guys,

I’m interested in having RT only auto create jobs that come from a specific
domain, e.g. *@foo.com. I imagine this can be done in a scrip (complete
newbie to the scrip’ing process though). Has anyone done this before, and
if so, can you point me in the right direction?
Appreciate any thoughts/comments.

Regards,
Carl.

2

I’m interested in having RT only auto create jobs that come from a specific domain, e.g.
*@[1]foo.com. I imagine this can be done in a scrip (complete newbie to the scrip’ing process
though). Has anyone done this before, and if so, can you point me in the right direction?
Appreciate any thoughts/comments.

Scrips run after a ticket is created, so while they can change the
ticket status, they can’t actually stop creation.

Stop it before you call rt-mailgate by having your MTA bounce or
dispose of mail from unauthorized senders. It’s much easier to do it
there, rather than deal with writing an RT MailPlugin.

-kevin

3

Thanks Kevin, that’s much appreciated, and definitely a better solution.

Kind regards,

Carl Windus | IT Support Officer | Dip IT (Networking), MTA.
Redlands College - 38 Anson Road, Wellington Point. QLD 4160.
Ph: (07) 3286 0222 Fax: (07) 3207 3799
*Please consider the environment before printing this email. No matter how
hard you push the envelope, it will still be stationery.*On 16 May 2014 06:17, Kevin Falcone falcone@bestpractical.com wrote:

On Thu, May 15, 2014 at 08:35:10AM +1000, Carl Windus wrote:

I’m interested in having RT only auto create jobs that come from a
specific domain, e.g.
*@[1]foo.com. I imagine this can be done in a scrip (complete newbie
to the scrip’ing process
though). Has anyone done this before, and if so, can you point me in
the right direction?
Appreciate any thoughts/comments.

Scrips run after a ticket is created, so while they can change the
ticket status, they can’t actually stop creation.

Stop it before you call rt-mailgate by having your MTA bounce or
dispose of mail from unauthorized senders. It’s much easier to do it
there, rather than deal with writing an RT MailPlugin.

-kevin

–
RT Training - Dallas May 20-21
http://bestpractical.com/training