Scrip to notify specific requestors

RT Users
1

Hi,

I would like to achieve configuration allowing me to send out a
notification about something (ticket state change to be specific) only
to requestors matching regexp.
Is it possible to do that in a custom scrip action?
The real question is are the templates processed per-requestor or is the
templated processed once for all requestors?

Regards,
Robert Wysocki
CONTIUM S.A., http://www.contium.pl

2

Hi,

I would like to achieve configuration allowing me to send out a
notification about something (ticket state change to be specific) only
to requestors matching regexp.
Is it possible to do that in a custom scrip action?

With module (file) based scrip action that inherits from Notify.pm and
overrides SetRecipients method.

The real question is are the templates processed per-requestor or is the
templated processed once for all requestors?

Template processed once for all requestors.

Regards,

Robert Wysocki
CONTIUM S.A., http://www.contium.pl

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Best regards, Ruslan.