Apologies if this is the wrong place to send this, but I’m hoping that
someone might be able to give me a little help with a custom Scrip.
I’m using RT 3.6.6.
I’d like to put together a custom condition and custom action that
amount to the following: On resolve, notify all members of group
"GroupName" who are neither the actor nor the requestor on the ticket
I’ve been able to get little pieces of this, but I don’t know the
object model (or perl, for that matter) well enough to get the whole
thing working. Can anyone help?