Scrip to not auto-reply mail send to specific to-address

Hello,I’m new to RT so maybe this seems obvious to you, but since I installed RT (on Windows) I’ve got this problem:In my company we use internally an e-mailaddress that sends to every mailbox in the domain.Let’s say it’s the address: everybody AT ourdomain.comEverybody means everybody and so this means dat also rt get’s the mail (at the address: rt AT ourdomain.com )Since rt gets an e-mail, rt makes a ticket and sends an auto-reply, which is of course both unnecessary in this case.Ican not make a scrip and refuse/delete the mail based on the from-adresbecause it’s a legitime address (an user in our company).Maybelater on this user wants to send a supportquestion to rt ATourdomain.com. He will be using the same from-address, so rejectingbased on the from-address isn’t a good idea.Creating a new queue (‘spam’ or ‘trash’ or ‘wathever’) with the ‘everybody AT ourdomain.com’-address isn’t a solution either.The legitime address ‘rt AT ourdomain.com’ stays in use and keeps getting the everybody-mails.The only thing I can rely on is the to-address in the header : everybody AT ourdomain.comCansomeone give me a hint or preferably a scrip that I can use so that rtdoesn’t react on e-mails that were send to everybody (or some otheraddress)?Many thanks will gou your way, not only from me, butalso from my co-workers whom now recieve unwanted auto-reply’s andticketnumbers.Sincerely,Lieven
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I’m new to RT so maybe this seems obvious to you, but since I
installed RT (on Windows) I’ve got this problem: In my company we
use internally an e-mailaddress that sends to every mailbox in the
domain. Let’s say it’s the address: everybody AT ourdomain.com
Everybody means everybody and so this means dat also rt get’s
the mail (at the address: rt AT ourdomain.com ) Since rt gets an
e-mail, rt makes a ticket and sends an auto-reply, which is of
course both unnecessary in this case.

I can predict what answers you’re going to get to this, and I agree
with them: it’s the aliases ‘fault’.

The only practical way to solve this problem (unless you can scrip
based on the To: address (which had better be “everybody”, or else
you’re completely screwed :slight_smile: is to make the ‘everybody’ alias not
expand to include your rt address.

Since you don’t say what’s handling your email, I don’t know exactly
how you’d do that, but since you mention Windows, I assume it might be
Exchange, and it may be Exchange that’s handling the expansion of the
alias. In which case, I don’t feel your pain – cause I use Postfix.

:-}

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274