Scrip to do action based on Request Subject

RT Users
1

Hello there,

i am trying to implement a custom scrip that does things based on the ticket
subject.

The main thing should be that a ticket with the given substring "[mailscan]"
should be moved to another queue and immediately be resolved on creation (via
the mailgate).

Is this possible with the custom condition and custom action fields of the
configuration UI or do i have to hack some perl code on the server for this?

Thanks a lot for your help!

Thomas Herrmann

2

Thomas Herrmann wrote:

Hello there,

i am trying to implement a custom scrip that does things based on the ticket
subject.

The main thing should be that a ticket with the given substring “[mailscan]”
should be moved to another queue and immediately be resolved on creation (via
the mailgate).

Is this possible with the custom condition and custom action fields of the
configuration UI or do i have to hack some perl code on the server for this?

IMHO this is possible with scrip.