Dear RT users,
We have a RT queue that receive new ticket by email sending and with a lot
of junked Cc adresses
I need your help to write a script that delete all Cc addresses on ticket
creation.
I started thinking about it and did some tests with the following :
Condition: OnCreate
Action: User Defined
Custom condition: return 1;
Custom action preparation code:
use RT::Ticket;
my $ticket = RT::Ticket->new($CurrentUser);
my $CcList = $ticket->CcAddresses ;
$self->TicketObj->DeleteWatcher(Type=>“Cc”,Email=> “$CcList”);
Custom action cleanup code: return 1;
If someone has an idea to do it, it would really great
Thanks in advance,
Coil