I wrote a generic perl script that sits between
sendmail and RT which can be used for filtering, spam
reducing, specific redirecting, etc. Basically you
point your entry in /etc/aliases to my script rather
than RT. It checks the content, then decides whether
to drop it or simply pass it to RT. You could also
easily have a regex in there to change any content
(including requestor) before passing it along to RT.
I have RT 2.0.15, but it should work for any of them.
I need to get RT to change the requestor email
for every email/ticket received for a specific
queue. I have
tried a number of scrips but cannot get it to work.
I have had a look at the Wiki and tried some
but nothing meets my need. I’m sure it’s very simple
but I just can’t get my head around it. Any help or
pointers to docs would be appreciated. Is it
to delete the current requestor and then add a new
I am running RT 3.2.1
Be sure to check out the RT wiki at
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