Hi there I am wondering if it is possible to make a custom condition which runs when two tickets are merged. The idea here would be to help keep track of multiple tickets for the same issue. I would then need a way to examine both of the tickets in question and adjust the value of the ticket that is being merged into. Is it possible to accomplish something like this?
You can check that the Transaction type is AddLink and the field for the transaction is MergedInto. I just dumped the $self->TransactionObj during a merge to see what it looked like:
RT::Transaction {
Parents RT::Record
public methods (39) : ACLEquivalenceObjects, Addresses, ApplyQuoteWrap, Attachments, BriefDescription, BriefDescriptionAsHTML, Content, ContentAsMIME, ContentObj, Create, CurrentUserCanSee, CustomFieldLookupType, DeferredRecipients, Delete, Description, FindDependencies, FriendlyObjectType, HasContent, IsInbound, LoadCustomFieldByIdentifier, Message, NewReferenceObject, NewValue, Object, OldReferenceObject, OldValue, PreInflate, QuoteHeader, QuoteWrap, Recipients, Rules, Scrips, Serialize, SquelchMailTo, Subject, Table, Ticket, TicketObj, UpdateCustomFields
private methods (13) : __DependsOn, _Attach, _CacheConfig, _CoreAccessible, _FindPreferredContentObj, _FormatPrincipal, _FormatUser, _IsDisplayableTextualContentType, _OverlayAccessible, _ProcessReturnValues, _ReferenceObject, _Set, _Value
internals: {
_class "RT::Transaction",
_SB_Record_Primary_RecordCache_key undef,
fetched {
created 1,
creator 1,
data 1,
field 1,
id 1,
newreference 1,
newvalue 1,
objectid 1,
objecttype 1,
oldreference 1,
oldvalue 1,
referencetype 1,
timetaken 1,
type 1
},
original_user undef,
table "Transactions",
user RT::CurrentUser,
values {
created "2021-12-13 20:15:30",
creator 14,
data undef,
field "MergedInto",
id 598,
newreference undef,
newvalue "fsck.com-rt://test-example.com/ticket/3",
objectid 3,
objecttype "RT::Ticket",
oldreference undef,
oldvalue undef,
referencetype undef,
timetaken 0,
type "AddLink"
}
}
}