Scrip - merge custom fields

RT Users
1

Hi all,

I’m wondering if anyone has previously written a scrip to merge the
custom fields of two or more tickets when tickets are merged? I’m using
“enter multiple values”, but any of the multi-value custom field types
would be a good start for me to modify. I see there is an example of an
‘on merge’ condition detailed here
OnMerge - Request Tracker Wiki which presumably I’d need to
use to call the scrip, if I’m not mistaken?

Thanks for any pointers anyone can offer - if no one has already done
it, I better start brushing up on my perl!
Robin.

2

Hi,

Look at RTIR it has such scrip, at least for IP custom field.On Sun, Jun 27, 2010 at 1:18 AM, Robin Williams r.williams@lancs.ac.uk wrote:

Hi all,

I’m wondering if anyone has previously written a scrip to merge the custom
fields of two or more tickets when tickets are merged? I’m using “enter
multiple values”, but any of the multi-value custom field types would be a
good start for me to modify. I see there is an example of an ‘on merge’
condition detailed here OnMerge - Request Tracker Wiki which
presumably I’d need to use to call the scrip, if I’m not mistaken?

Thanks for any pointers anyone can offer - if no one has already done it, I
better start brushing up on my perl!
Robin.

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Best regards, Ruslan.