I’m wondering if anyone has previously written a scrip to merge the
custom fields of two or more tickets when tickets are merged? I’m using
"enter multiple values", but any of the multi-value custom field types
would be a good start for me to modify. I see there is an example of an
’on merge’ condition detailed here
http://wiki.bestpractical.com/view/OnMerge which presumably I’d need to
use to call the scrip, if I’m not mistaken?
Thanks for any pointers anyone can offer - if no one has already done
it, I better start brushing up on my perl!