I have a scrip which fires correctly but cannot find the requestors for
the ticket, although the action is ‘Notify Requestors’ not some custom
action where I may have broken something.
I have a very simple custom condition:
return undef unless
but I wasn’t worried about the condition since if it weren’t firing I
wouldn’t see it in the logs.
Perhaps the problem is my template? Do I need to include the recipients
(that is the Requestors) in the template somewhere? I didn’t see any
reference to this in the wiki anywhere.
System Administrator, ECE
Carnegie Mellon University
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