Hello everyone,
Just installed RT to help us tracking our customer support issues.
Everything went smooth, the installation instructions were detailed
enough to get it up on the 1st shot.
Now I am in the configuration phase and I would like to get help on
scrips.
I am not a perl programmer, but I am sure I can get by if I can get my
hands on examples and scrips.
I am looking at building a scrip that will automatically add the entire
requestor group as cc.
Does the book (RT Essentials) give’s good insight on how to build
scrips?
Thank you all.
Donald
Hello everyone,
Just installed RT to help us tracking our customer support issues.
Everything went smooth, the installation instructions were detailed
enough to get it up on the 1st shot.
Now I am in the configuration phase and I would like to get help on
scrips.
I am not a perl programmer, but I am sure I can get by if I can get my
hands on examples and scrips.
I am looking at building a scrip that will automatically add the entire
requestor group as cc.
Does the book (RT Essentials) give’s good insight on how to build
scrips?
Thank you all.
Donald
Does the book (RT Essentials) give’s good insight on how to build
scrips?
The book is definitely worth getting in general I feel as it has told me
info that I haven’t picked up elsewhere. The scripts chapter isn’t that
detailed but gives you a good overview.
The Wiki has quite a few examples and will show you the ways to alter
the cc: list, something like this would give you some of the building
blocks you need.
http://wiki.bestpractical.com/view/SetCorresponderAsCC
I also like this page of little bits of code
http://wiki.bestpractical.com/view/CodeSnippets
Searching the Mailing List archive also can turn up good info.
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