Scrip-Action / Notify Queue-Owner

Would it be easy to add a new action
"Notify Queue-Owner"? Each queue comes
along with the e-mail address of the
"Correspondence Address", which could
be used here.

Thanks

Ruben

Ruben Schattevoy schattev@biochem.mpg.de writes
Would it be easy to add a new action “Notify Queue-Owner”? Each
queue comes along with the e-mail address of the “Correspondence
Address”, which could be used here.

That doesn’t sound like the place to hold it. “Correspondence
Address” is the address people should send to to add tickets
by email. RT sets the Reply-To of outgoing mail to this address.
You can’t have that be the address of the person who should manage
the queue, or bad things will happen.

What are you trying to do? Would adding a person as
the AdministrativeCC for a queue and using the existing
"NotifyAdminCCs" action suffice?

-tony