Scrip Action clarification

Can someone clarify what the difference is between "Notify AdminCcs"
and “Notify AdminCcs as Comment”?

A reply to the second one will go in as a comment, not a reply.

Cheers,
KenOn Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:

Can someone clarify what the difference is between "Notify AdminCcs"
and “Notify AdminCcs as Comment”?


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Ok, so “Notify AdminCcs” would be correspondence that the requestor would see?On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall ktm@rice.edu wrote:

A reply to the second one will go in as a comment, not a reply.

Cheers,
Ken

On Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:

Can someone clarify what the difference is between "Notify AdminCcs"
and “Notify AdminCcs as Comment”?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Yes.

KenOn Thu, Jun 04, 2009 at 10:51:58AM -0400, GravyFace wrote:

Ok, so “Notify AdminCcs” would be correspondence that the requestor would see?

On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall ktm@rice.edu wrote:

A reply to the second one will go in as a comment, not a reply.

Cheers,
Ken

On Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:

Can someone clarify what the difference is between "Notify AdminCcs"
and “Notify AdminCcs as Comment”?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Thanks, Ken.On Thu, Jun 4, 2009 at 10:59 AM, Kenneth Marshall ktm@rice.edu wrote:

Yes.

Ken

On Thu, Jun 04, 2009 at 10:51:58AM -0400, GravyFace wrote:

Ok, so “Notify AdminCcs” would be correspondence that the requestor would see?

On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall ktm@rice.edu wrote:

A reply to the second one will go in as a comment, not a reply.

Cheers,
Ken

On Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:

Can someone clarify what the difference is between "Notify AdminCcs"
and “Notify AdminCcs as Comment”?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

NO. The only difference is the reply address of an email that is send
out of RT (notification). Reply using MUA to a comment email will end
up in RT as a comment otherwise it would be a reply.On Thu, Jun 4, 2009 at 7:39 PM, GravyFace gravyface@gmail.com wrote:

Thanks, Ken.

On Thu, Jun 4, 2009 at 10:59 AM, Kenneth Marshall ktm@rice.edu wrote:

Yes.

Ken

On Thu, Jun 04, 2009 at 10:51:58AM -0400, GravyFace wrote:

Ok, so “Notify AdminCcs” would be correspondence that the requestor would see?

On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall ktm@rice.edu wrote:

A reply to the second one will go in as a comment, not a reply.

Cheers,
Ken

On Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:

Can someone clarify what the difference is between "Notify AdminCcs"
and “Notify AdminCcs as Comment”?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Right, that is what I meant but you stated it more accurately.

Cheers,
KenOn Fri, Jun 05, 2009 at 12:46:12AM +0400, Ruslan Zakirov wrote:

NO. The only difference is the reply address of an email that is send
out of RT (notification). Reply using MUA to a comment email will end
up in RT as a comment otherwise it would be a reply.

On Thu, Jun 4, 2009 at 7:39 PM, GravyFace gravyface@gmail.com wrote:

Thanks, Ken.

On Thu, Jun 4, 2009 at 10:59 AM, Kenneth Marshall ktm@rice.edu wrote:

Yes.

Ken

On Thu, Jun 04, 2009 at 10:51:58AM -0400, GravyFace wrote:

Ok, so “Notify AdminCcs” would be correspondence that the requestor would see?

On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall ktm@rice.edu wrote:

A reply to the second one will go in as a comment, not a reply.

Cheers,
Ken

On Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:

Can someone clarify what the difference is between "Notify AdminCcs"
and “Notify AdminCcs as Comment”?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Best regards, Ruslan.