Scrip 3 trouble - no email body

hello,

using rt3 3.6.3 on Centos5 x86_64, Apache 2 with
MySQL, and mod_perl2.

This install was working for a month until I was
forced to change the alias in rt3.conf
Alias /helpdesk “/usr/share/rt3/html”

when I changed from the default /rt3 to the above, the
auto-reply bodies vanished.

In /var/log/messages, I see
------ snip -------------
Nov 28 15:56:26 support RT:
rt-3.6.3-7474-1196294186-1083.9-3-0@TLViewer.org
#9/83 - Scrip 3
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:243)
Nov 28 15:56:27 support RT:
rt-3.6.3-7474-1196294186-1083.9-3-0@TLViewer.orgCould
not send mail: $/ as given is currently unsupported at
/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder/NBit.pm
line 140 Stack: [/usr/lib/perl5/5.8.8/Carp.pm:269]

[/usr/lib/perl5/vendor_perl/5.8.8/IO/ScalarArray.pm:352]

[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder/NBit.pm:140]

[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder.pm:263]

[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1860]

[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1830]

[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1750]

[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:316]

[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:265]

[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:103]

[/usr/lib/perl5/vendor_perl/5.8.8/RT/ScripAction_Overlay.pm:240]

[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:505]

[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrips_Overlay.pm:193]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Transacti
Nov 28 15:56:27 support RT:
rt-3.6.3-7474-1196294186-61.9-4-0@ChmEarl.org #9/83

  • Scrip 4
    (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:243)
    Nov 28 15:56:27 support RT:
    rt-3.6.3-7474-1196294186-61.9-4-0@ChmEarl.org No
    recipients found. Not sending.
    (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:255)
    Nov 28 15:56:27 support RT: Ticket 9 created in queue
    ‘General’ by tlviewer
    (/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:754)
    --------------- end snip ---------------

I have propagated the alias change to /etc/aliases and
/etc/rt3/RT_SiteConfig.pm

Further, I reset the rt3 Database and resetup all my
users and queues and privileges.

I also made a directory ‘helpdesk’ under my webroot.

You can be sure that once I have a working install of
rt3 I won’t tinker with the basic params again!

Is this install salvagable, or should I start over
completely?

Mark

Be a better sports nut! Let your teams follow you
with Yahoo Mobile. Try it now. http://mobile.yahoo.com/sports;_ylt=At9_qDKvtAbMuh1G1SQtBI7ntAcJ