We are taking a look at RT as our helpdesk, and the basic functionality seems fine. However, I am wondering how it does under a fairly heavy load (ok - maybe it isn't heavy - but, I think of it as fairly large) of upwards of 50K requsts per year, about 200 requests per (work) day. Is anyone running that large a system? If so, could you describe your system - CPU/disk/memory/OS, etc, as well as how it performs? Anything you wish you had done different because of the size? We envision keeping tickets (closed) at least 3 years, so we would have upward of 150K tickets in the system after some time, if that matters.
Thanks for any input.
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