Saved searches

RT Users
1

Hi,

RT 3.4
Solaris
MySQL

Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new window
or tab?

Thanks,
Ron
Ron Tyro
Scotiabank Information Commmons, University of Toronto

2

Hey Ron,

My workaround to this is that I bookmarked all my frequently run
searches and stuck them in a folder in my bookmarks toolbar. Works
great if you don’t need to share with a lot of people and just need
something simple to work with.

To bookmark a search, create or load it, then right click on the “show
results” button and select book mark this link.

In theory, you could add buttons using the bookmarks URL.

HTH,

Scott

Scott Thomson
Unitarian Universalist Association
Information Technology Services - Helpdesk
25 Beacon Street, Boston, MA 02108
617-948-6109 Fax-617-725-8886
sthomson@uua.org

Please use Helpdesk@uua.org for requests.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ron Tyro
Sent: Wednesday, March 02, 2005 9:15 AM
To: Request Tracker
Subject: [rt-users] Saved searches

Hi,

RT 3.4
Solaris
MySQL

Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new window
or tab?

Thanks,
Ron
Ron Tyro
Scotiabank Information Commmons, University of Toronto

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

3

“Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new window
or tab?”

I think the way we do it with our current working rt box is using RSS
with Firefox. Create your query, save it then go do the search… we
have an RSS link at the bottom wich you can then add as a live bookmark
to firefox or your favorite rss reader.

BTW, I’m new at RT and I’m just setting up a new instance of it for
testing so I don’t know if the RSS is a custom thing or if it’s a
default on standard installs…

Oscar.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Scott
Thomson
Sent: Wednesday, March 02, 2005 11:17 AM
To: Request Tracker
Subject: RE: [rt-users] Saved searches

Hey Ron,

My workaround to this is that I bookmarked all my frequently run
searches and stuck them in a folder in my bookmarks toolbar. Works
great if you don’t need to share with a lot of people and just need
something simple to work with.

To bookmark a search, create or load it, then right click on the “show
results” button and select book mark this link.

In theory, you could add buttons using the bookmarks URL.

HTH,

Scott

Scott Thomson
Unitarian Universalist Association
Information Technology Services - Helpdesk
25 Beacon Street, Boston, MA 02108
617-948-6109 Fax-617-725-8886
sthomson@uua.org

Please use Helpdesk@uua.org for requests.
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ron Tyro
Sent: Wednesday, March 02, 2005 9:15 AM
To: Request Tracker
Subject: [rt-users] Saved searches

Hi,

RT 3.4
Solaris
MySQL

Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new window
or tab?

Thanks,
Ron
Ron Tyro
Scotiabank Information Commmons, University of Toronto

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

4

Thank you Scott and Oscar,

Those options look promising. I’m new to RT as well and the RSS is
there, along with some other features.

Ron

Oscar Gonzalez wrote:

“Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new window
or tab?”

I think the way we do it with our current working rt box is using RSS
with Firefox. Create your query, save it then go do the search… we
have an RSS link at the bottom wich you can then add as a live bookmark
to firefox or your favorite rss reader.

BTW, I’m new at RT and I’m just setting up a new instance of it for
testing so I don’t know if the RSS is a custom thing or if it’s a
default on standard installs…

Oscar.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Scott
Thomson
Sent: Wednesday, March 02, 2005 11:17 AM
To: Request Tracker
Subject: RE: [rt-users] Saved searches

Hey Ron,

My workaround to this is that I bookmarked all my frequently run
searches and stuck them in a folder in my bookmarks toolbar. Works
great if you don’t need to share with a lot of people and just need
something simple to work with.

To bookmark a search, create or load it, then right click on the “show
results” button and select book mark this link.

In theory, you could add buttons using the bookmarks URL.

HTH,

Scott

Scott Thomson
Unitarian Universalist Association
Information Technology Services - Helpdesk
25 Beacon Street, Boston, MA 02108
617-948-6109 Fax-617-725-8886
sthomson@uua.org

Please use Helpdesk@uua.org for requests.
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ron Tyro
Sent: Wednesday, March 02, 2005 9:15 AM
To: Request Tracker
Subject: [rt-users] Saved searches

Hi,

RT 3.4
Solaris
MySQL

Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new window
or tab?

Thanks,
Ron

Ron Tyro
Scotiabank Information Commmons, University of Toronto

The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

The rt-users Archives

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Ron Tyro
Scotiabank Information Commmons, University of Toronto

5

The wiki ( http://wiki.bestpractical.com ) is your best friend. Live
it, learn it, love it.
Request Tracker Wiki

Ron Tyro wrote:

6

Cool… I thought maybe it was a custom thing on the RT that is already
setup at my new job. So using Firefox… (you are using it right?) copy
the link location for the RSS, then add it via bookmark manager to
firefox… that worked for me so far.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ron Tyro
Sent: Wednesday, March 02, 2005 1:15 PM
To: Request Tracker
Subject: Re: [rt-users] Saved searches

Thank you Scott and Oscar,

Those options look promising. I’m new to RT as well and the RSS is
there, along with some other features.

Ron

Oscar Gonzalez wrote:

“Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new
window
or tab?”

I think the way we do it with our current working rt box is using RSS
with Firefox. Create your query, save it then go do the search… we
have an RSS link at the bottom wich you can then add as a live
bookmark
to firefox or your favorite rss reader.

BTW, I’m new at RT and I’m just setting up a new instance of it for
testing so I don’t know if the RSS is a custom thing or if it’s a
default on standard installs…

Oscar.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Scott
Thomson
Sent: Wednesday, March 02, 2005 11:17 AM
To: Request Tracker
Subject: RE: [rt-users] Saved searches

Hey Ron,

My workaround to this is that I bookmarked all my frequently run
searches and stuck them in a folder in my bookmarks toolbar. Works
great if you don’t need to share with a lot of people and just need
something simple to work with.

To bookmark a search, create or load it, then right click on the “show
results” button and select book mark this link.

In theory, you could add buttons using the bookmarks URL.

HTH,

Scott

Scott Thomson
Unitarian Universalist Association
Information Technology Services - Helpdesk
25 Beacon Street, Boston, MA 02108
617-948-6109 Fax-617-725-8886
sthomson@uua.org

Please use Helpdesk@uua.org for requests.
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ron
Tyro
Sent: Wednesday, March 02, 2005 9:15 AM
To: Request Tracker
Subject: [rt-users] Saved searches

Hi,

RT 3.4
Solaris
MySQL

Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new
window
or tab?

Thanks,
Ron

Ron Tyro
Scotiabank Information Commmons, University of Toronto

The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Ron Tyro
Scotiabank Information Commmons, University of Toronto

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com