Saved search group by custom field

RT Users
1

I have a queue with a custom field ‘customer’.
Now I would like to get a list showing the custom field name and the number of open tickets assigned to this customer . oder by the number of tickets

Currently I have a dashboard for each customer, but I cannot find a way how to sort the dashboards ( other thread).And having a saved search
seems to make more sense to me. But how can I add create such a search ?

Rolf Schaufelberger

2

Hi,

Charts can do something like what you want. Table next to chart has
the numbers and it’s possible to click in the table to get to list of
matching tickets. Something prettier would need custom development.On Sun, Jun 24, 2012 at 7:50 PM, Rolf Schaufelberger rs@plusw.de wrote:

I have a queue with a custom field ‘customer’.
Now I would like to get a list showing the custom field name and the number of open tickets assigned to this customer . oder by the number of tickets

Currently I have a dashboard for each customer, but I cannot find a way how to sort the dashboards ( other thread).And having a saved search
seems to make more sense to me. But how can I add create such a search ?

Rolf Schaufelberger

Best regards, Ruslan.