Save date value to database

RT Users
1

Hello

Is it possible to save datetime to database in timezone which is set in
RT_siteconfig.pm.
Now datetime is saved in UTC timezone.

Examle:
In config RT there is set Set($Timezone, “CET”);
I created some comment in RT ticket and time in comment is 16:23 but in
database there is 14:23.
Is it possible to manage RT to be in database the comment time 16:23

thank

Jaroslav Macek

2

Examle:
In config RT there is set Set($Timezone, “CET”);
I created some comment in RT ticket and time in comment is 16:23 but in
database there is 14:23.
Is it possible to manage RT to be in database the comment time 16:23

No. RT stores all dates internally as UTC. If we didn’t do that, how
would we deal with you wanting to view RT in CET but someone else
wanting to view it in US/Eastern. We convert for display.

What’s the problem you’re trying to solve?

-kevin