Sample scripts



Now that RT is working, I’m looking for some scripts that will hit the DB
and report:

  • resolved tickets
  • new tickets
  • stalled tickets
  • open tickets

for specific users/queues on a weekly basis.

Anyone want to share?


Brad Jannenga

beguile. inveigle. obfuscate.


Not sure if it still comes with the distribution, but there used to be a
directory of ‘contribs’. There were a couple of reporting scripts that did
some of the work.

If not, then check out the RT page (…
There’s a couple of contributed programs there that might provide you with
either what you need or a starting point for you to create what you need.


Brad Jannenga wrote: