Same scrip for different queue not working

RT Users
1

I’ve created a new queue, set the aliases, and set a couple of the same
scrips that I use for my first queue.

I cannot get “OnCreate NotifyAllWatchers with Template Transaction” to work.
The watchers have permission to be watchers for that queue. The ticket is
created properly in the database.

I checked my maillog and I am getting two different messages for the two
queues.

The one that works says:
May 17 19:29:49 vid sendmail[2972]: g4I2Tnu02970:
to=watcher1@company.com,watcher2@company.com,watcher3@company.com,
ctladdr=mail (8/12), delay=00:00:00, xdelay=00:00:00, mailer=esmtp,
pri=199008, relay=mailserver.company.com. [10.1.10.201], dsn=2.0.0,
stat=Sent ( rt-353-1900.13.9737256148778@company Queued mail for delivery)
← And yes, this does get sent.

The one that doesn’t says:
May 17 19:39:11 vid sendmail[2986]: g4I2dAG02985:
to=“|/user/local/rt2/bin/rt-mailgate --queue shipping --action correspond”,
ctladdr=rt@rt.company.com (8/0), delay=00:00:01, xdelay=00:00:01,
mailer=prog, pri=30171, dsn=2.0.0, stat=Sent

So, as you can see, it isn’t even placing the correct “To” information, mail
information, or getting the relay at all. I’m rather stumped because the
aliases for the two queues are identical except for the email addresses and
the name of the queue itself.

Any insight anyone might have would be greatly appreciated.

Thanks,
shannon pedersen

2

Sorry to reply to my own message, but I wanted to clarify…

The second log message I note appears right before the first log message as
well (but for that queue)…the second queue never gets to the “send to
actual people” log.

Thanks,
-shannon

The one that works says:
May 17 19:29:49 vid sendmail[2972]: g4I2Tnu02970:
to=watcher1@company.com,watcher2@company.com,watcher3@company.com,
ctladdr=mail (8/12), delay=00:00:00, xdelay=00:00:00, mailer=esmtp,
pri=199008, relay=mailserver.company.com. [10.1.10.201], dsn=2.0.0,
stat=Sent ( rt-353-1900.13.9737256148778@company Queued mail for
delivery)
← And yes, this does get sent.

The one that doesn’t says:
May 17 19:39:11 vid sendmail[2986]: g4I2dAG02985:
to=“|/user/local/rt2/bin/rt-mailgate --queue shipping --action
correspond”,

3

Clearly, I should be shot for sending three emails for one thing…

But now it works.

The only difference is that I closed my instance of RT after deleting and
recreating the scrips (for the 50th time). Then, when the email was sent to
RT, RT sent an email to the watchers.

I’d still be curious to know if anyone has experienced this behavior before.

Thanks,
-shannon pedersen