Running two RT installs


#1

Has anyone setup two instances of RT?

For example:

Install 1:

RT_PATH = /usr/local/rt-project1
RTUSER = rt
RT_MAIL_TAG = project1
RT_MAIL_ALIAS = project1@mail.somebox.domain
RT_MYSQL_DATABASE = rt

Install 2:

RT_PATH = /usr/local/rt-project2
RTUSER = rt-proj2
RT_MAIL_TAG = project2
RT_MAIL_ALIAS = project2@mail.somebox.domain
RT_MYSQL_DATABASE = rt_proj2

I’ve installed a second instance of RT in our system and it kinda works.
The problems I’m having are:

I send a email to RT (I have “allow non-members to create requests” turned
on) and get this response back from RT:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue.

Your message is reproduced below:

What’s even stranger is through the web interface, I don’t see a list of
queues next to the “Create request in queue” button. I’m logged in as a
user that has admin privs and is a RT admin.

FYI, I’m running RT v1.0.2 (yes I know it’s a old version. I plan up
upgrading sometime soon, but not right now.) on Solaris 2.6 (sparc), Sendmail
8.11.1, and MySQL 3.22.32, Perl 5.6.

Any pointers would be appreciated.

-Grant Miller grant@pico.apple.com

Unix Systems Admin, Engineering Compute Services


#2

Hi,

Concerning first question, I think you created two MySQL database but RT can handle only one at the time. So, you can see only one database. If
you want divide the project, you must create queues in this case.

Concerning the second, you better upgrade RT to 1.0.7. I had
experienced this error when it was 1.0.4. With 1.0.5, it is cleared.

Regards,
KazuOn Wed, 21 Feb 2001 16:14:32 -0800 Grant Miller grant@pico.apple.com wrote:

Has anyone setup two instances of RT?

For example:

Install 1:

RT_PATH = /usr/local/rt-project1
RTUSER = rt
RT_MAIL_TAG = project1
RT_MAIL_ALIAS = project1@mail.somebox.domain
RT_MYSQL_DATABASE = rt

Install 2:

RT_PATH = /usr/local/rt-project2
RTUSER = rt-proj2
RT_MAIL_TAG = project2
RT_MAIL_ALIAS = project2@mail.somebox.domain
RT_MYSQL_DATABASE = rt_proj2

I’ve installed a second instance of RT in our system and it kinda works.
The problems I’m having are:

I send a email to RT (I have “allow non-members to create requests” turned
on) and get this response back from RT:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue.

Your message is reproduced below:

What’s even stranger is through the web interface, I don’t see a list of
queues next to the “Create request in queue” button. I’m logged in as a
user that has admin privs and is a RT admin.

FYI, I’m running RT v1.0.2 (yes I know it’s a old version. I plan up
upgrading sometime soon, but not right now.) on Solaris 2.6 (sparc), Sendmail
8.11.1, and MySQL 3.22.32, Perl 5.6.

Any pointers would be appreciated.

-Grant Miller grant@pico.apple.com

Unix Systems Admin, Engineering Compute Services


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Kazu Kimura kimura@ctc.ad.jp
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax +81-52-740-8935



#3

The simple way is to do two seperate installs of RT in two seperate directories
with two seperate databases in mysql. And yeah, upgrading to 1.0.7 should
deal with a bunch of ACL issues for you.

    -jOn Thu, Feb 22, 2001 at 09:55:48AM +0900, Kazu Kimura wrote:

Hi,

Concerning first question, I think you created two MySQL database but RT can handle only one at the time. So, you can see only one database. If
you want divide the project, you must create queues in this case.

Concerning the second, you better upgrade RT to 1.0.7. I had
experienced this error when it was 1.0.4. With 1.0.5, it is cleared.

Regards,
Kazu
On Wed, 21 Feb 2001 16:14:32 -0800 Grant Miller grant@pico.apple.com wrote:

Has anyone setup two instances of RT?

For example:

Install 1:

RT_PATH = /usr/local/rt-project1
RTUSER = rt
RT_MAIL_TAG = project1
RT_MAIL_ALIAS = project1@mail.somebox.domain
RT_MYSQL_DATABASE = rt

Install 2:

RT_PATH = /usr/local/rt-project2
RTUSER = rt-proj2
RT_MAIL_TAG = project2
RT_MAIL_ALIAS = project2@mail.somebox.domain
RT_MYSQL_DATABASE = rt_proj2

I’ve installed a second instance of RT in our system and it kinda works.
The problems I’m having are:

I send a email to RT (I have “allow non-members to create requests” turned
on) and get this response back from RT:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue.

Your message is reproduced below:

What’s even stranger is through the web interface, I don’t see a list of
queues next to the “Create request in queue” button. I’m logged in as a
user that has admin privs and is a RT admin.

FYI, I’m running RT v1.0.2 (yes I know it’s a old version. I plan up
upgrading sometime soon, but not right now.) on Solaris 2.6 (sparc), Sendmail
8.11.1, and MySQL 3.22.32, Perl 5.6.

Any pointers would be appreciated.

-Grant Miller grant@pico.apple.com

Unix Systems Admin, Engineering Compute Services


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Kazu Kimura kimura@ctc.ad.jp
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax +81-52-740-8935



rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
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