RTx::Statistics

RT Users
1

Does RTx::Statistics work with 3.6.0rc2? I haven’t been able to get it
to work very well.

Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps

2

I haven’t had time to test it against the new release candidates yet, so
I don’t know for certain.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

3

Hi Everyone,

There is a bug with /opt/rt3/Elements/TicketBox, it will not display
index.html in CallsQueueDay correctly. I changed the code to use
TicketBoxStart and add TicketBoxEnd right after and before

<& /Elements/TicketBoxEnd&>

I hope this helps.

Take care!

Nick

Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky@digitalglobe.com
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kelly F.
Hickel
Sent: Thursday, May 25, 2006 5:27 AM
To: Mathew Snyder; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics

I haven’t had time to test it against the new release candidates yet, so
I don’t know for certain.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Mathew Snyder
Sent: Thursday, May 25, 2006 3:51 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx::Statistics

Does RTx::Statistics work with 3.6.0rc2? I haven’t been able to get
it
to work very well.

–
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps

The rt-users Archives

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4

Hi,
You might want to look at the builtin graphing feature of 3.6.x (on the
search results page, below the list of results) as an alternative.

Regards,
Harald

Am 25.05.2006 13:26 Uhr schrieb “Kelly F. Hickel” unter
kfh@mqsoftware.com:

I haven’t had time to test it against the new release candidates yet, so
I don’t know for certain.

Harald Wagener
Technischer Leiter

Foote Cone & Belding
FCB Wilkens
An der Alster 42
20099 Hamburg
Germany

T: +49 (0)40 2881 1252
F: +49 (0)40 2881 1217
hwagener@hamburg.fcb.com

http://www.footeconebelding.de

5

Is this working with RT 3.6.0. I just did a clean install and it isn’t
working for me. Just hangs on some of the graph pages where I have to
restart my Apache. On other pages I don’t get any graph just the “Result
Graph” alt text.

Thanks,

Mike Coakley
Managed Business
http://www.managedbusiness.com
http://my.managedbusiness.com
Voice - 973-252-0770 x2100
Fax - 973-252-1797

6

I haven’t got this working on my installation of v3.6.0 either. I think
it needs major work in order for it to be compatible. Right now I’m
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I’ll see about integrating but
until then, I’m avoiding it like the plague.

Mathew Snyder

Mike Coakley wrote:

7

The information that I had was that Statistics probably wouldn’t be
needed with RT 3.6 because of the built in reports, so I haven’t done
much with it so far. Of course, I don’t have 3.6 running yet either,
I’ve been swamped with a ton of other things.

So, time for a poll: How many folks think that RTx::Statistics is still
needed, given the functionality in RT v3.6.0?

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of theillien
Sent: Monday, July 10, 2006 7:47 PM
To: Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::Statistics

I haven’t got this working on my installation of v3.6.0 either. I think

it needs major work in order for it to be compatible. Right now I’m
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I’ll see about integrating but
until then, I’m avoiding it like the plague.

Mathew Snyder

Mike Coakley wrote:

Is this working with RT 3.6.0. I just did a clean install and it isn’t
working for me. Just hangs on some of the graph pages where I have to
restart my Apache. On other pages I don’t get any graph just the
“Result
Graph” alt text.

Thanks,

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:

8

So, no one has an opinion? Yeah, RIGHT! ;->

-Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Kelly F. Hickel
Sent: Tuesday, July 11, 2006 5:25 AM
To: theillien; Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics

The information that I had was that Statistics probably wouldn’t be
needed with RT 3.6 because of the built in reports, so I haven’t done
much with it so far. Of course, I don’t have 3.6 running yet either,
I’ve been swamped with a ton of other things.

So, time for a poll: How many folks think that RTx::Statistics is
still
needed, given the functionality in RT v3.6.0?

–

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
theillien
Sent: Monday, July 10, 2006 7:47 PM
To: Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::Statistics

I haven’t got this working on my installation of v3.6.0 either. I
think

it needs major work in order for it to be compatible. Right now I’m
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I’ll see about integrating but
until then, I’m avoiding it like the plague.

Mathew Snyder

Mike Coakley wrote:

Is this working with RT 3.6.0. I just did a clean install and it
isn’t
working for me. Just hangs on some of the graph pages where I have
to

9

OK, Well, I’ve the current maintainer for the package, that’s why I was
asking.

I’m (still) swamped at the moment, hopefully I’ll have a chance to
upgrade my test box to 3.6 next week, and can start taking a look at why
it doesn’t work. Most likely guess is the changes that made it use the
same presentation logic for the tables as the search pages did. They
may have changed quite a bit…

-Kelly

-----Original Message-----
From: Mathew [mailto:jokermjs19@comcast.net]
Sent: Monday, July 17, 2006 10:25 PM
To: Kelly F. Hickel
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::Statistics

From what I’ve seen, RTx::Statistics has much more capability than
the
built-in reports offered with v3.6.0. I would like to see Statistics
work with v3.6.0 but unfortunately it doesn’t. At the moment, as I
recommended earlier, I would avoid it. When the author (or another
knowledgeable and motivated person) decides to update it, I’ll
consider
it. But again, until then, I’m avoiding it.

Mathew Snyder

Kelly F. Hickel wrote:

So, no one has an opinion? Yeah, RIGHT! ;->

-Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Kelly F. Hickel
Sent: Tuesday, July 11, 2006 5:25 AM
To: theillien; Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics

The information that I had was that Statistics probably wouldn’t be
needed with RT 3.6 because of the built in reports, so I haven’t
done
much with it so far. Of course, I don’t have 3.6 running yet
either,
I’ve been swamped with a ton of other things.

So, time for a poll: How many folks think that RTx::Statistics is

still

needed, given the functionality in RT v3.6.0?

–

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of

theillien

Sent: Monday, July 10, 2006 7:47 PM
To: Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::Statistics

I haven’t got this working on my installation of v3.6.0 either. I

think

it needs major work in order for it to be compatible. Right now
I’m
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I’ll see about integrating
but
until then, I’m avoiding it like the plague.

Mathew Snyder

Mike Coakley wrote:

Is this working with RT 3.6.0. I just did a clean install and it

isn’t

working for me. Just hangs on some of the graph pages where I have

to

restart my Apache. On other pages I don’t get any graph just the

"Result

Graph" alt text.

Thanks,

The rt-users Archives

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
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Media.

10

From what I’ve seen, RTx::Statistics has much more capability than the
built-in reports offered with v3.6.0. I would like to see Statistics
work with v3.6.0 but unfortunately it doesn’t. At the moment, as I
recommended earlier, I would avoid it. When the author (or another
knowledgeable and motivated person) decides to update it, I’ll consider
it. But again, until then, I’m avoiding it.

Mathew Snyder

Kelly F. Hickel wrote:

11

Hi,

I would ask for a little patience folks, Kelly and I maintain (mostly
Kelly) RTx Statistics for free and in what little spare time we get from
having a life and doing our day jobs.

I’m upgrading our test server this week and should be able to start
getting it running with 3.6 as I have a new boss who is very sympathetic
to the Open Source ideals and is prepared to cover my time as long as it
doesn’t impact other projects.

We still use RTx Stats a great deal, with their output being used for
Management reporting.

Richard

Message: 7
Date: Mon, 17 Jul 2006 20:24:51 -0700
From: Mathew jokermjs19@comcast.net
Subject: Re: [rt-users] RTx::Statistics
To: “Kelly F. Hickel” kfh@mqsoftware.com
Cc: rt-users@lists.bestpractical.com
Message-ID: 44BC5483.1020405@comcast.net
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

From what I’ve seen, RTx::Statistics has much more capability than the
built-in reports offered with v3.6.0. I would like to see Statistics
work with v3.6.0 but unfortunately it doesn’t. At the moment, as I
recommended earlier, I would avoid it. When the author (or another
knowledgeable and motivated person) decides to update it, I’ll consider
it. But again, until then, I’m avoiding it.

Mathew Snyder

Kelly F. Hickel wrote:

So, no one has an opinion? Yeah, RIGHT! ;->

-Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Kelly F. Hickel
Sent: Tuesday, July 11, 2006 5:25 AM
To: theillien; Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics

The information that I had was that Statistics probably wouldn’t be
needed with RT 3.6 because of the built in reports, so I haven’t done
much with it so far. Of course, I don’t have 3.6 running yet either,
I’ve been swamped with a ton of other things.

So, time for a poll: How many folks think that RTx::Statistics is

still

needed, given the functionality in RT v3.6.0?

–

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of

theillien

Sent: Monday, July 10, 2006 7:47 PM
To: Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::Statistics

I haven’t got this working on my installation of v3.6.0 either. I

think

it needs major work in order for it to be compatible. Right now I’m
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I’ll see about integrating but
until then, I’m avoiding it like the plague.

Mathew Snyder

Mike Coakley wrote:

Is this working with RT 3.6.0. I just did a clean install and it

isn’t

working for me. Just hangs on some of the graph pages where I have

to

restart my Apache. On other pages I don’t get any graph just the

"Result

Graph" alt text.

Thanks,

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

Richard Ellis Richard.Ellis@Sun.COM

12

Looking forward to being able to use it with v3.6.

thanks for the work you do.

Mathew

Richard Ellis wrote:

13

Hi Folks,

I was able to get RTx::Statistics 1.8 to work with 3.6.0. It turns out
that the call “TitleBox” does not work with RTx::Statistics, at least
with the index.html file in the CallsQueueDay directory. So, I replaced
line 18-20 with the following in index.html:

<& /Elements/TitleBoxStart, title => $title, title_href =>
"/RTx/Statistics/CallsQueueDay/index.html?$QueryString &>

I also needed to add a <% /Elements/TitleBoxEnd&> at approximately line
146,

Right after and just before:



<%perl>

Create the Graph URL

With these changes, I was able to get this portion of RTx::Statistics to
work. The rest of the functions seemed to work without any problems.

I used the example of index.html in the OpenStalled directory to affect
the changes need.

I hope you find this information useful.

Take care!

Nick

Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky@digitalglobe.com
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of theillien
Sent: Tuesday, July 18, 2006 3:11 AM
To: Richard Ellis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Re: RTx::Statistics

Looking forward to being able to use it with v3.6.

thanks for the work you do.

Mathew

Richard Ellis wrote:

Hi,

I would ask for a little patience folks, Kelly and I maintain (mostly
Kelly) RTx Statistics for free and in what little spare time we get
from
having a life and doing our day jobs.

I’m upgrading our test server this week and should be able to start
getting it running with 3.6 as I have a new boss who is very
sympathetic
to the Open Source ideals and is prepared to cover my time as long as
it
doesn’t impact other projects.

We still use RTx Stats a great deal, with their output being used for
Management reporting.

Richard

/------------------------------/

/Message: 7
Date: Mon, 17 Jul 2006 20:24:51 -0700
From: Mathew jokermjs19@comcast.net
Subject: Re: [rt-users] RTx::Statistics
To: “Kelly F. Hickel” kfh@mqsoftware.com
Cc: rt-users@lists.bestpractical.com
Message-ID: 44BC5483.1020405@comcast.net
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

From what I’ve seen, RTx::Statistics has much more capability than
the
built-in reports offered with v3.6.0. I would like to see Statistics

work with v3.6.0 but unfortunately it doesn’t. At the moment, as I
recommended earlier, I would avoid it. When the author (or another
knowledgeable and motivated person) decides to update it, I’ll
consider
it. But again, until then, I’m avoiding it.

Mathew Snyder

Kelly F. Hickel wrote:

So, no one has an opinion? Yeah, RIGHT! ;->

-Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Kelly F. Hickel
Sent: Tuesday, July 11, 2006 5:25 AM
To: theillien; Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics

The information that I had was that Statistics probably wouldn’t
be
needed with RT 3.6 because of the built in reports, so I haven’t
done
much with it so far. Of course, I don’t have 3.6 running yet
either,
I’ve been swamped with a ton of other things.

So, time for a poll: How many folks think that RTx::Statistics is

still

needed, given the functionality in RT v3.6.0?

–

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of

theillien

Sent: Monday, July 10, 2006 7:47 PM
To: Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::Statistics

I haven’t got this working on my installation of v3.6.0 either. I

think

it needs major work in order for it to be compatible. Right now
I’m
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I’ll see about integrating
but
until then, I’m avoiding it like the plague.

Mathew Snyder

Mike Coakley wrote:

Is this working with RT 3.6.0. I just did a clean install and it

isn’t

working for me. Just hangs on some of the graph pages where I
have

to

restart my Apache. On other pages I don’t get any graph just the

"Result

Graph" alt text.

Thanks,

//_http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users_

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
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_http://bestpractical.com/about/jobs.html_

_http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users_

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_http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users_

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We’re hiring! Come hack Perl for Best Practical:
_http://bestpractical.com/about/jobs.html_

/

–
Richard Ellis <Richard.Ellis@Sun.COM mailto:Richard.Ellis@Sun.COM>

The rt-users Archives

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14

I’d love to see it working with 3.6. The 3.6 basic functionality is
enough to get me by, but mostly because I’m pulling data into oocalc and
creating pretty pictures there, which is more time away from actually
helping customers and building my team…

    Ole

So, no one has an opinion? Yeah, RIGHT! ;->

-Kelly

-----Original Message-----
[…]

The information that I had was that Statistics probably wouldn’t be
needed with RT 3.6 because of the built in reports, so I haven’t done
much with it so far. Of course, I don’t have 3.6 running yet either,
I’ve been swamped with a ton of other things.

So, time for a poll: How many folks think that RTx::Statistics is
still
needed, given the functionality in RT v3.6.0?

[…]

I haven’t got this working on my installation of v3.6.0 either. I
think

it needs major work in order for it to be compatible. Right now I’m
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I’ll see about integrating but
until then, I’m avoiding it like the plague.

Mathew Snyder

Mike Coakley wrote:

Is this working with RT 3.6.0. I just did a clean install and it
isn’t
working for me. Just hangs on some of the graph pages where I have
to
restart my Apache. On other pages I don’t get any graph just the
“Result
Graph” alt text.
/Ole Craig
Security Engineer

303-381-3802 (main support hotline)
303-381-3824 (my direct line)
303-381-3801 (fax)

www.stillsecure.com
. . .

15

Another vote here for this functionality in 3.6From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ole Craig
Sent: Wednesday, July 19, 2006 12:57 PM
To: Kelly F. Hickel
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics

I’d love to see it working with 3.6. The 3.6 basic functionality is
enough to get me by, but mostly because I’m pulling data into oocalc and
creating pretty pictures there, which is more time away from actually
helping customers and building my team…

    Ole

So, no one has an opinion? Yeah, RIGHT! ;->

-Kelly

-----Original Message-----
[…]

The information that I had was that Statistics probably wouldn’t be
needed with RT 3.6 because of the built in reports, so I haven’t
done
much with it so far. Of course, I don’t have 3.6 running yet
either,
I’ve been swamped with a ton of other things.

So, time for a poll: How many folks think that RTx::Statistics is
still
needed, given the functionality in RT v3.6.0?

[…]

I haven’t got this working on my installation of v3.6.0 either. I
think

it needs major work in order for it to be compatible. Right now I’m
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I’ll see about integrating
but
until then, I’m avoiding it like the plague.

Mathew Snyder

Mike Coakley wrote:

Is this working with RT 3.6.0. I just did a clean install and it
isn’t
working for me. Just hangs on some of the graph pages where I have
to
restart my Apache. On other pages I don’t get any graph just the
“Result
Graph” alt text.
/Ole Craig
Security Engineer

303-381-3802 (main support hotline)
303-381-3824 (my direct line)
303-381-3801 (fax)

www.stillsecure.com
. . .
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: