Request Trackers,
I’ve just upgraded to RTx::Statistics v1.8. It looks great and works fine,
apart from one niggle…
When I view ‘Tickets per day in Multiple Queues by status’ every day in the
range reports the number of tickets created in that queue since RT was
enabled. This happens for single & multi-queue queries, regardless of the
query status. Here’s an example of the header accompanying a dodgy result
set "
<http://www.hpa-bioinfosupport.org.uk/RTx/Statistics/OpenStalled/index.html?
queues=Bioinformatics&sDay=14&sMonth=0&sYear=2006&eDay=24&eMonth=0&eYear=200
6&weekends=1> Tickets with Status ARRAY(0x9b45f2c) in Bioinformatics, per
day from Sat Jan 14 2006 through Tue Jan 24 2006"
I’ve looked over the Wiki & searched the mailing list archives and the best
suggestion came from Nick
(Carbon60: Cloud Consulting - Services and Solutions
http://www.gossamer-threads.com/lists/rt/users/51586 ). Unfortunately this
fixes Statistics v1.7 and all the changes appear to be implemented in v1.8
/CallsMultiQueue/index.html.
We’re running RT v3.4.2 (not looking to upgrade just yet), Perl v5.8.6,
Mason 1.18 & Apache 1.3 on Redhat 1.7.
Any help or pointers gratefully received.
Thanks
Steve
Steve Platt
Bioinformatics Support Co-ordinator
Bioinformatics Unit: Statistics, Modelling & Bioinformatics Department
Center for Infections
Health Protection Agency
61 Colindale Avenue
London
UK
NW9 5EQ
http://www.hpa.org.uk/srmd/bioinformatics/index.htm
http://www.hpa.org.uk/srmd/bioinformatics/index.htm
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