Rtx-Statistics & RT3.4.1 - doesnt update html page

RT Users
1

Hello All,

I am trying to install RTx-Statistics on my RT3.4.1 box.

The machine was recently upgraded from Rt3.0.(something) to RT3.4.1 with
the proper database schema updates.

Everything is running great. The way we performed the upgrade was to
remove Apache and the previous version of RT, install the new RT and
perform the schema updates. Everything is running GREAT.

Now I am attempting to install RTx-Statistics 0.1.8 using this
procedure:

----cut----

#Perl Makefile.PL

Using RT configurations from /opt/rt3/lib/RT.pm:

./html => /opt/rt3/share/html

./lib => /opt/rt3/local/lib

kfh: in RTx.pm sub RTx

Writing Makefile for RTx::Statistics

make install

Writing
/usr/local/lib/perl5/site_perl/5.8.8/i686-linux/auto/RTx/Statistics/.pac
klist

Appending installation info to
/usr/local/lib/perl5/5.8.8/i686-linux/perllocal.pod

/etc/rc.d/init.d/httpd restart

---- cut ----

That all looks good to me, the /opt/rt3 is correct and we are using
site_perl5.8.8

But when I log into RT, I do not get the statistics side bar. Am I
missing something obvious - like having to manually add it into the page
or something?

Oh, and I have also tried to simply un-tar the distribution
subdirectories into /opt/rt3/ and /opt/rt3/share (this worked in my old
version 3.0.x).

Thanks in advance!

-Don McCallum

2

Hello All,

I am trying to install RTx-Statistics on my RT3.4.1 box.

The machine was recently upgraded from Rt3.0.(something) to RT3.4.1 with
the proper database schema updates.

Everything is running great. The way we performed the upgrade was to
remove Apache and the previous version of RT, install the new RT and
perform the schema updates. Everything is running GREAT.

Now I am attempting to install RTx-Statistics 0.1.8 using this
procedure:

----cut----

#Perl Makefile.PL

Using RT configurations from /opt/rt3/lib/RT.pm:

./html => /opt/rt3/share/html

./lib => /opt/rt3/local/lib

kfh: in RTx.pm sub RTx

Writing Makefile for RTx::Statistics

make install

Writing
/usr/local/lib/perl5/site_perl/5.8.8/i686-linux/auto/RTx/Statistics/.pac
klist

Appending installation info to
/usr/local/lib/perl5/5.8.8/i686-linux/perllocal.pod

/etc/rc.d/init.d/httpd restart

---- cut ----

That all looks good to me, the /opt/rt3 is correct and we are using
site_perl5.8.8

But when I log into RT, I do not get the statistics side bar. Am I
missing something obvious - like having to manually add it into the page
or something?

[Kelly F. Hickel] Hmm. Did you restart httpd?

Oh, and I have also tried to simply un-tar the distribution
subdirectories into /opt/rt3/ and /opt/rt3/share (this worked in my old
version 3.0.x).

[Kelly F. Hickel] Ohh, don’t do THAT. You should “undo” that if you
haven’t already…

Thanks in advance!

-Don McCallum

[Kelly F. Hickel] -Kelly

3

Thanks Kelly,

Yes, I did restart apache, and I also found out that RT stats IS working
properly, but it simply did not update the side bar.

If I goto http://rt.x./RTx/Statistics/index.html I can access it just
fine.

I will edit the sidebar and simply add in that link.

Thanks for the response!

-DonFrom: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, June 28, 2006 1:14 PM
To: Don McCallum; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Rtx-Statistics & RT3.4.1 - doesnt update html
page

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Don
McCallum
Sent: Wednesday, June 28, 2006 11:31 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Rtx-Statistics & RT3.4.1 - doesnt update html page

Hello All,

I am trying to install RTx-Statistics on my RT3.4.1 box.

The machine was recently upgraded from Rt3.0.(something) to RT3.4.1 with
the proper database schema updates.

Everything is running great. The way we performed the upgrade was to
remove Apache and the previous version of RT, install the new RT and
perform the schema updates. Everything is running GREAT.

Now I am attempting to install RTx-Statistics 0.1.8 using this
procedure:

----cut----

#Perl Makefile.PL

Using RT configurations from /opt/rt3/lib/RT.pm:

./html => /opt/rt3/share/html

./lib => /opt/rt3/local/lib

kfh: in RTx.pm sub RTx

Writing Makefile for RTx::Statistics

make install

Writing
/usr/local/lib/perl5/site_perl/5.8.8/i686-linux/auto/RTx/Statistics/.pac
klist

Appending installation info to
/usr/local/lib/perl5/5.8.8/i686-linux/perllocal.pod

/etc/rc.d/init.d/httpd restart

---- cut ----

That all looks good to me, the /opt/rt3 is correct and we are using
site_perl5.8.8

But when I log into RT, I do not get the statistics side bar. Am I
missing something obvious - like having to manually add it into the page
or something?

[Kelly F. Hickel] Hmm. Did you restart httpd?

Oh, and I have also tried to simply un-tar the distribution
subdirectories into /opt/rt3/ and /opt/rt3/share (this worked in my old
version 3.0.x).

[Kelly F. Hickel] Ohh, don’t do THAT. You should “undo” that if you
haven’t already…

Thanks in advance!

-Don McCallum

[Kelly F. Hickel] -Kelly