RTx:: Statistics Debian/Ubuntu

RT Users
1

Hello:

I wanted to publicly thank Kelly F. Hickel for taking the time out to
help me get the RTx: Statistics package working on my RT install.
Unfortunately, we never did get it working on my system. Kelly suspects
it may be something with the Callback not being executed.

So, if anyone has any experience with RT on Debian/Ubuntu, and have any
tips they could hand off to me, I would appreciate it. On another note,
the Statistics package is not mission critical for me, but it would be a
nice little addition. Now, it’s more of a matter of, “I feel I have gone
to battle with the computer, and the computer has won!”

Thanks!

Austin Newman
Technical Support Specialist
Innovative Pathology Services, PLLC
865.522.7591, ext. 152

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2

Hello:

I wanted to publicly thank Kelly F. Hickel for taking the time out to help
me get the RTx: Statistics package working on my RT install. Unfortunately,
we never did get it working on my system. Kelly suspects it may be something
with the Callback not being executed.

So, if anyone has any experience with RT on Debian/Ubuntu, and have any tips
they could hand off to me, I would appreciate it. On another note, the
Statistics package is not mission critical for me, but it would be a nice
little addition. Now, it’s more of a matter of, “I feel I have gone to
battle with the computer, and the computer has won!”

We’re running Debian + RT 3.4.4-1 and the statistics package is working
fine.

If you would like some information on our setup, let me know.
-Brendon

3

Brendon,
Any chance you could update the wiki page
Request Tracker Wiki with the
locations of the various pieces that get installed with RTx::Statistics?
And/Or, send them to me and I’ll put them in the README as well as the
wiki.

The location of all the files installed the last time you ran make
install are listed in /opt/rt3/local/lib/auto/RTx/Statistics/.packlist
(that’s the non-debian path of course). One of the issues that seem to
exist with Module::RTx is that this file seems to be replaced at each
install, but since the install only copies files that are changed, it
doesn’t always list every file. I haven’t had time to dig into that too
much, so YMMV…

This seems to be the big stumbling block for debian installs, once the
files all get to the correct locations, it seems to work.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Brendon Baumgartner
Sent: Tuesday, January 31, 2006 1:35 AM
To: ‘Newman, Austin’; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Newman,
Austin
Sent: Monday, January 16, 2006 10:30 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx:: Statistics Debian/Ubuntu

Hello:

I wanted to publicly thank Kelly F. Hickel for taking the time out to
help
me get the RTx: Statistics package working on my RT install.
Unfortunately,
we never did get it working on my system. Kelly suspects it may be
something
with the Callback not being executed.

So, if anyone has any experience with RT on Debian/Ubuntu, and have
any
tips
they could hand off to me, I would appreciate it. On another note, the
Statistics package is not mission critical for me, but it would be a
nice
little addition. Now, it’s more of a matter of, “I feel I have gone to
battle with the computer, and the computer has won!”
###########################

We’re running Debian + RT 3.4.4-1 and the statistics package is
working

4

Brendon:

Any tips you could pass on to me would be great! Specifically, did you
have to do anything “special” to get it running? Kelly went over quite a
bit of things with me as far as installation goes, and it looked like
everything was in order.

We’re running RT 3.4.2, with Apache 2.0.54, Perl 5.8.7, and FCGI 0.67.
And oh yeah, I think I mentioned I’m using Ubuntu Breezy Badger (5.10)
as my O/S. From everything I’ve read, it should be very similar Debian.

Thanks!

-Austin-----Original Message-----
From: Brendon Baumgartner [mailto:brendon@brendon.com]
Sent: Tuesday, January 31, 2006 2:35 AM
To: Newman, Austin; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Newman,
Austin
Sent: Monday, January 16, 2006 10:30 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx:: Statistics Debian/Ubuntu

Hello:

I wanted to publicly thank Kelly F. Hickel for taking the time out to
help me get the RTx: Statistics package working on my RT install.
Unfortunately, we never did get it working on my system. Kelly suspects
it may be something with the Callback not being executed.

So, if anyone has any experience with RT on Debian/Ubuntu, and have any
tips they could hand off to me, I would appreciate it. On another note,
the Statistics package is not mission critical for me, but it would be a
nice little addition. Now, it’s more of a matter of, “I feel I have gone
to battle with the computer, and the computer has won!”

We’re running Debian + RT 3.4.4-1 and the statistics package is working
fine.

If you would like some information on our setup, let me know. -Brendon

5

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Tuesday, January 31, 2006 6:00 AM
To: Brendon Baumgartner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu

Brendon:

Any tips you could pass on to me would be great! Specifically, did you
have to do anything “special” to get it running? Kelly went over quite a
bit of things with me as far as installation goes, and it looked like
everything was in order.

We’re running RT 3.4.2, with Apache 2.0.54, Perl 5.8.7, and FCGI 0.67.
And oh yeah, I think I mentioned I’m using Ubuntu Breezy Badger (5.10)
as my O/S. From everything I’ve read, it should be very similar Debian.

Thanks!

-Austin

I just dropped the statistics package into the appropriate directory and it
worked. Magical.

Some package info from my debian install
libapache-mod-fastcgi 2.4.2-7
libcgi-fast-perl 5.8.7-7
rt3.4-apache 3.4.4-1
apache 1.3.34-1
perl 5.8.7-10

_BB

6

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Brendon Baumgartner
Sent: Wednesday, February 01, 2006 7:41 PM
To: ‘Newman, Austin’; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Tuesday, January 31, 2006 6:00 AM
To: Brendon Baumgartner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu

Brendon:

Any tips you could pass on to me would be great! Specifically, did
you
have to do anything “special” to get it running? Kelly went over
quite a
bit of things with me as far as installation goes, and it looked
like
everything was in order.

We’re running RT 3.4.2, with Apache 2.0.54, Perl 5.8.7, and FCGI
0.67.
And oh yeah, I think I mentioned I’m using Ubuntu Breezy Badger
(5.10)
as my O/S. From everything I’ve read, it should be very similar
Debian.

Thanks!

-Austin

I just dropped the statistics package into the appropriate directory
and
it
worked. Magical.

Some package info from my debian install
libapache-mod-fastcgi 2.4.2-7
libcgi-fast-perl 5.8.7-7
rt3.4-apache 3.4.4-1
apache 1.3.34-1
perl 5.8.7-10

–
_BB

Hmm, what version of statistics do you have? What was “the appropriate
directory” for you?

-Kelly

7

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, February 01, 2006 5:54 PM
To: Brendon Baumgartner; Newman, Austin; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Brendon Baumgartner
Sent: Wednesday, February 01, 2006 7:41 PM
To: ‘Newman, Austin’; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Tuesday, January 31, 2006 6:00 AM
To: Brendon Baumgartner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu

Brendon:

Any tips you could pass on to me would be great! Specifically, did
you
have to do anything “special” to get it running? Kelly went over
quite a
bit of things with me as far as installation goes, and it looked
like
everything was in order.

We’re running RT 3.4.2, with Apache 2.0.54, Perl 5.8.7, and FCGI
0.67.
And oh yeah, I think I mentioned I’m using Ubuntu Breezy Badger
(5.10)
as my O/S. From everything I’ve read, it should be very similar
Debian.

Thanks!

-Austin

I just dropped the statistics package into the appropriate directory
and
it
worked. Magical.

Some package info from my debian install
libapache-mod-fastcgi 2.4.2-7
libcgi-fast-perl 5.8.7-7
rt3.4-apache 3.4.4-1
apache 1.3.34-1
perl 5.8.7-10

–
_BB

Hmm, what version of statistics do you have? What was “the appropriate
directory” for you?

-Kelly

Directory
/usr/local/share/request-tracker3.4/html/Statistics

/usr/local/share/request-tracker3.4/html/Statistics$ head -2 README
RT3 Statistics package
VERSION:0.1.6RC1

I think it is really 1.6 final, but the author forgot to update the README
when he released it.
_BB

8
> > > > > > > > Brendon: > > > > > > > > Any tips you could pass on to me would be great! Specifically, did > > you > > > > have to do anything "special" to get it running? Kelly went over > > quite a > > > > bit of things with me as far as installation goes, and it looked > > like > > > > everything was in order. > > > > > > > > We're running RT 3.4.2, with Apache 2.0.54, Perl 5.8.7, and FCGI > > 0.67. > > > > And oh yeah, I think I mentioned I'm using Ubuntu Breezy Badger > > (5.10) > > > > as my O/S. From everything I've read, it should be very similar > > Debian. > > > > > > > > Thanks! > > > > > > > > -Austin > > > > > > I just dropped the statistics package into the appropriate directory > > and > > > it > > > worked. Magical. > > > > > > Some package info from my debian install > > > libapache-mod-fastcgi 2.4.2-7 > > > libcgi-fast-perl 5.8.7-7 > > > rt3.4-apache 3.4.4-1 > > > apache 1.3.34-1 > > > perl 5.8.7-10 > > > > > > -- > > > _BB > > > > > > > Hmm, what version of statistics do you have? What was "the appropriate > > directory" for you? > > > > -Kelly > > > Directory > /usr/local/share/request-tracker3.4/html/Statistics > > /usr/local/share/request-tracker3.4/html/Statistics$ head -2 README > RT3 Statistics package > VERSION:0.1.6RC1 > > I think it is really 1.6 final, but the author forgot to update the README > when he released it. > -- > _BB

Yes, I did, but this is also before the conversion to RTx, so doesn’t
clear up all the issues…

Thanks,
Kelly