RTx-shredder Problem with update_before

Hi,

I am trying to run the belwo command and I am getting the error as
below, not sure what to try to get round this:

/usr/local/rt3/local/sbin/rtx-shredder --plugin

‘Tickets=status,resolved,deleted;update_before,2001-10-05 21:39:34’
–sqldump /tmp/rt3_dump.sql
Couldn’t load plugin
Error: Plugin doesn’t support argument(s): update_before

However the help file says:

/usr/local/rt3/local/sbin/rtx-shredder --plugin help-Tickets

USAGE
masks

If any argument is marked with keyword `mask' then it means that

this
argument support two special characters:

1) `*' matches any non empty sequence of the characters. For example
`*@example.com' will match any email address in `example.com'

domain.

2) `?' matches exactly one character. For example `????' will match

any
string four characters long.

ARGUMENTS
Arguments which all plugins support.

limit - unsigned integer

Allow you to limit search results. Default value is `10'.

NAME
RTx::Shredder::Plugin::Tickets - search plugin for wiping tickets.

ARGUMENTS
queue - queue name

Search tickets only in particular queue.

status - ticket status

Search tickets with specified status only. 'deleted' status is also
supported.

update_before - date

Search tickets that were updated before some date. Example:

‘2003-12-31
23:59:59’

So I can’t see the problem? Any help would be greatly appreciated.

Dax

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At Tuesday 3/14/2006 09:51 AM, Dave Wells wrote:

Hi,

I am trying to run the belwo command and I am getting the error as below,
not sure what to try to get round this:

/usr/local/rt3/local/sbin/rtx-shredder --plugin

‘Tickets=status,resolved,deleted;update_before,2001-10-05 21:39:34’
–sqldump /tmp/rt3_dump.sql

Couldn’t load plugin
Error: Plugin doesn’t support argument(s): update_before

Dave,

Try updated_before

Steve

That fixed it, Should have tried that really :wink:

Thanks Steve

DaxFrom: Stephen Turner [mailto:sturner@MIT.EDU]
Sent: 14 March 2006 15:08
To: Dave Wells; rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] RTx-shredder Problem with update_before

At Tuesday 3/14/2006 09:51 AM, Dave Wells wrote:

Hi,

I am trying to run the belwo command and I am getting the error as
below, not sure what to try to get round this:

/usr/local/rt3/local/sbin/rtx-shredder --plugin

‘Tickets=status,resolved,deleted;update_before,2001-10-05 21:39:34’
–sqldump /tmp/rt3_dump.sql

Couldn’t load plugin
Error: Plugin doesn’t support argument(s): update_before

Dave,

Try updated_before

Steve

This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email

This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email