RTx::Shredder not finding deleted tickets

RT Users
1

Running 3.2.2 and RTx::Shredder tagged 2004-10-03. It appears not to find
any deleted tickets even though mysql clearly shows deleted tickets.

What am I missing?

mysql> select count() from Tickets where Status=‘deleted’ and
LastUpdated<‘2004-10-11 00:00’;
| count() |
| 359 |
1 row in set (0.01 sec)

root@help2 (/opt/rt3/etc/) 267> /opt/rt3/local/sbin/rtx-shredder 2004-10-11
Tickets list is empty.

matthew zeier, Sr. Network Engineer | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

2

Did you apply the patch it comes with?On Mon, Oct 11, 2004 at 03:25:10PM -0700, matthew zeier wrote:

Running 3.2.2 and RTx::Shredder tagged 2004-10-03. It appears not to find
any deleted tickets even though mysql clearly shows deleted tickets.

What am I missing?

mysql> select count() from Tickets where Status=‘deleted’ and
LastUpdated<‘2004-10-11 00:00’;
±---------+
| count() |
±---------+
| 359 |
±---------+
1 row in set (0.01 sec)

root@help2 (/opt/rt3/etc/) 267> /opt/rt3/local/sbin/rtx-shredder 2004-10-11
Tickets list is empty.

–
matthew zeier, Sr. Network Engineer | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

3

No - I installed it via CPAN and don’t recall seeing anything about a patch.From: “Todd Chapman” rt@chaka.net
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@lists.fsck.com
Sent: Monday, October 11, 2004 4:04 PM
Subject: Re: [rt-users] RTx::Shredder not finding deleted tickets

Did you apply the patch it comes with?

Running 3.2.2 and RTx::Shredder tagged 2004-10-03. It appears not to
find
any deleted tickets even though mysql clearly shows deleted tickets.

What am I missing?

mysql> select count() from Tickets where Status=‘deleted’ and
LastUpdated<‘2004-10-11 00:00’;
±---------+
| count() |
±---------+
| 359 |
±---------+
1 row in set (0.01 sec)

root@help2 (/opt/rt3/etc/) 267> /opt/rt3/local/sbin/rtx-shredder
2004-10-11
Tickets list is empty.

–
matthew zeier, Sr. Network Engineer | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com