i’m using RTx-Shredder-0.06 to remove deleted tickets. it has blocked at a
particular ticket and throws the following:
ERROR: Can’t locate object method “caught” via package
"RTx::Shredder::Exception::Info" at /opt/rt/3.4.5/local/lib/RTx/Shredder.pm
there is no method caught in
“It takes only one drink to get me drunk. The trouble is, I can’t remember
if it’s the thirteenth or the fourteenth.” - George Burns
I found the solution to this on my RT3.4. The object/ticket
RTx::Shredder was trying to purge, probably has more than 1000 rows in
the Transactions table. This limit is imposed to prevent loops; and
destructive actions by the Shredder.
You can verify/test this in SQL with the following query:
If your count is > 1000 you will need to edit your RT_SiteConfig.pm file.
Add the line:
(Where 5000 is greater than the line count of the item(ticket) in the
Remember to comment-out or remove this line after your shredding!
Martin Barry wrote: